Oracle Engagement Cloud Service 1Z0-1064-20

Getcertkey offers 1Z0-1064-20 exam preparation in three flexible formats: a printable PDF for study anywhere, a desktop test engine for realistic offline practice, and an online test engine that runs in any browser. However you prefer to prepare, the Oracle B2B Service 2020 Implementation Essentials material fits your routine.

Oracle 1Z0-1064-20 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle B2B Service 2020 Implementation Essentials
Exam Number:	1Z0-1064-20
Available Languages:	English
Passing Score:	62%
Related Certifications:	Oracle B2B Service 2020 Certified Implementation Specialist
Exam Duration:	90 minutes
Certificate Validity Period:	Oracle certification policies apply; no fixed expiration publicly specified for this credential version
Exam Format:	Multiple Choice, Multiple Answer
Real Exam Qty:	58
Exam Price:	USD 245
Sample Questions:
Exam Way:	Pearson VUE testing center or Oracle online proctored exam (where available).
Pre Condition:	No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.
Official Syllabus URL:	https://www.oracle.com/education/certification/

Oracle 1Z0-1064-20 Exam Syllabus Topics:

Common Questions About the Oracle 1Z0-1064-20 Exam

What is the Oracle B2B Service 2020 Implementation Essentials exam all about?

The 1Z0-1064-20 exam is the official Oracle exam behind the Oracle Engagement Cloud Service certification, validating the skills measured by the Oracle B2B Service 2020 Implementation Essentials credential. It sits at the Implementation Specialist level of the Oracle certification program. It also connects to Oracle B2B Service 2020 Certified Implementation Specialist, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 1Z0-1064-20 exam, and how much time do I get?

The 1Z0-1064-20 exam contains 58 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 1Z0-1064-20 exam, and what does it cost?

The passing score for the 1Z0-1064-20 exam is 62%, and the official registration fee is USD 245. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 78 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 1Z0-1064-20 exam?

No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training. Requirements can change when Oracle revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

Can I try the 1Z0-1064-20 practice questions before I buy?

Yes. Getcertkey provides a free 1Z0-1064-20 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Oracle revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 1Z0-1064-20 exam, and how is my order delivered?

Every Oracle B2B Service 2020 Implementation Essentials purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 1Z0-1064-20 exam?

The Oracle B2B Service 2020 Implementation Essentials exam blueprint is organized into 6 domains. The first three are:

• Analytics and Reporting
• Knowledge Management
• Digital Customer Service

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Oracle B2B Service 2020 Implementation Essentials Sample Questions:

Question 1

Select three correct limits and restrictions when importing data from a file.

A. Both create and update operations are available for imported records.
B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C. By default, the import starts immediately after it is activated.
D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

Question 2

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The environment was not provisioned correctly and the service module is missing.
B. There are no specific e-mail tasks available.
C. The team members have not established the e-mail feature on the Offerings page.
D. The team members don't have the Email Administrator Role provisioned.

Question 3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It enables anonymous users to search the DCS knowledge base.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It does not require matching passwords between Engagement Cloud and DCS.

Question 4

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You must retrieve large volumes of data through a REST API endpoint.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You can download large volumes of SR data from the Analytics interface.
D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Question 5

Which two keyboard shortcuts can be modified?

A. OK
B. Save and Close
C. Save and Continue
D. Create Service Request
E. Cancel

Solutions: