PDF Version DemoBooking the 1z1-562 exam is an investment, and a failed attempt means paying the registration fee all over again. With 77 practice questions from Getcertkey, you walk into the Oracle Utilities Customer Care and Billing 2 Essentials exam knowing exactly where you stand.
Oracle 1z1-562 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Passing Score: | 64% |
| Certificate Validity Period: | Valid for life (no expiration per Oracle policy) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 70 |
| Exam Price: | USD 245 |
| Exam Duration: | 120 minutes |
| Recommended Training: | Oracle Utilities Customer Care and Billing 2 Implementation Training |
| Exam Registration: | Oracle University Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-care-and-billing-2-essentials/trackp_1797 |
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scripts & Automation | 15% | - Configure BPA scripts - Implement service scripts |
| Topic 2: User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |
| Topic 3: Collections & Field Activities | 15% | - Maintain service cycles and routes - Upload and manage field activities - Manage overdue debt and collections |
| Topic 4: Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Topic 5: Business Objects & Framework | 20% | - Understand business object elements and lifecycle - Use Oracle Utilities Application Framework - Configure business rules and bundling |
| Topic 6: Billing, Payments & Adjustments | 20% | - Configure adjustments and payment plans - Manage billing processes - Process payments and overpayments |
1z1-562 Exam FAQs for 2026 Candidates
Which certification does the 1z1-562 exam lead to?
The 1z1-562 exam is the official Oracle exam behind the Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist certification, validating the skills measured by the Oracle Utilities Customer Care and Billing 2 Essentials credential. It sits at the Specialist level of the Oracle certification program.
How many questions are on the 1z1-562 exam, and how much time do I get?
The 1z1-562 exam contains 70 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 1z1-562 exam, and what does it cost?
The passing score for the 1z1-562 exam is 64%, and the official registration fee is USD 245. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 77 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 1z1-562 exam?
No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing Requirements can change when Oracle revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 1z1-562 exam?
You can book the Oracle Utilities Customer Care and Billing 2 Essentials exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or in-person at Pearson VUE authorized test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the 1z1-562 exam?
Oracle recommends the following training resources for the Oracle Utilities Customer Care and Billing 2 Essentials exam:
Official courses build the foundation; the 77 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 1z1-562 practice questions before I buy?
Yes. Getcertkey provides a free 1z1-562 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Oracle revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 1z1-562 exam, and how is my order delivered?
Every Oracle Utilities Customer Care and Billing 2 Essentials purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 1z1-562 exam?
The Oracle Utilities Customer Care and Billing 2 Essentials exam blueprint is organized into 6 domains. The first three are:
- Billing, Payments & Adjustments — 20% of the exam
- Collections & Field Activities — 15% of the exam
- User Interface & Navigation — 15% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Oracle Utilities Customer Care and Billing 2 Essentials Sample Questions:
Question #1
Meter reads may be estimated when a read for billing cannot be located or for determining high and/or low limits to check a meter read's reasonableness. Which administration object specifies the algorithm that estimates consumption? (Choose the best answer.)
A. Trend Area
B. High Low Factor
C. Bill Segment Type
D. Installation Options
E. Trend Class
Question #2
Which two statements describe when register readings for a meter get marked for High and/or Low review?
(Choose two.)
A. When the TD-HILO batch process is executed
B. When the register details for a meter are loaded into the staging tables
C. When the register readings for a meter are updated
D. When the MUP2 batch process creates the register readings for a meter
E. When the register readings for a meter are created online
Question #3
What is used to describe a group of tables that hold an object's physical data? (Choose the best answer.)
A. Business Object
B. Character Large Object (CLOB)
C. Basic Large Object (BLOB)
D. Data Area
E. Maintenance Object
Question #4
Which three are valid plug-in spots for a Business Object Lifecycle status? (Choose three.)
A. Validation
B. Monitor
C. No Algorithms are plugged in on the Business Object Lifecycle.
D. Entry
E. Exit
Question #5
What correctly describes the hierarchy in how a Rate Schedule must be created? (Choose the best answer.)
A. Rate Schedule, Rate Component, Rate Version
B. Rate Schedule, Rate Version, Rate Component
C. Rate Schedule, Rate Version, Rate Component, SA Type
D. Rate Component, Rate Version, Rate Schedule
E. Rate Version, Rate Schedule, Rate Component
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B,D | Question #3 Correct Answer: D | Question #4 Correct Answer: A,C,E | Question #5 Correct Answer: B |
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