Avaya-Certification 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
B) Copy missing records from the prior day's calling list to the newly downloaded calling list.
C) Mark duplicate records as unable to be called.
D) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
E) Retain recall configuration data set on account on consecutive day's download.

2. Which backup would contain a complete image of the system on Proactive Contact?

A) Create Bootable Backup
B) System Configuration Files
C) Complete System
D) System and Calling Lists

3. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The Active list configuration must be deleted before saving the new configuration.
B) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
C) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
D) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
E) The modified list configuration can be saved as Active and be used immediately.

4. Which three are required for license server setup? (Choose three.)

A) WebLM Installation
B) JBOSS
C) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
D) Tomcat
E) The license file installed on each Avaya Proactive Contact (APC.system in a pod.

5. What does the Expert Calling Ratio setting determine?

A) when to place outbound calls for agents while in work time
B) how many calls to place, based on the ratio of idle agents and agents on calls
C) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
D) when to place outbound calls for agents while in idle time
E) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)

Solutions: