Avaya ACSS 33160X

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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which statement about Central Archive is true?

A) It uses campaigns (rules) to determine which recordings to archive.
B) It pulls and archives specified recordings from a local recorder only.
C) It archives 100% of recordings (Compliance).
D) The archive role resides on the recorder.

2. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Archive
B) Customer Environment.
C) RIS (Recorder Integration Service).
D) Recorder
E) Storage

3. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It specifies the actual extensions in use in your system, and associates them with the data source
B) It maps employees to extensions and data sources
C) It enables the translation of recorded events from third-Paty systems
D) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment

4. Which two are examples of server role? (Choose two)

A) Recorder Integration Service
B) Framework Integration Service
C) Avaya Contact Recorder
D) Enterprise Manager

5. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) It eliminates duplicate configuration if shares data
B) It is browser-based interface
C) It allows application-level functionality configuration
D) User access is through the system Management desktop applications

Solutions: