PDF Version DemoShort on study time for the IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals exam? Getcertkey condenses your preparation into 100 focused practice questions for the A2010-652 exam, so even a packed schedule leaves room for steady, measurable progress.
IBM A2010-652 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Assess: IBM SmartCloud Control Desk V7.5 Fundamentals |
| Exam Number: | A2010-652 |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice |
| Passing Score: | 70% |
| Related Certifications: | IBM Certified Deployment Professional IBM Maximo Asset Management certifications |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center exam delivered through IBM authorized testing providers such as Pearson VUE. |
| Pre Condition: | Basic understanding of IT Service Management (ITSM) concepts and IBM SmartCloud Control Desk or Maximo environment is recommended. |
IBM A2010-652 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Asset and Configuration Management | - IT Asset Management
|
| Service Management Processes | - Problem Management
|
| SmartCloud Control Desk Overview | - IT service management foundations
|
| Administration and Security | - User and role management
|
| Reporting and Integration | - Integration concepts
|
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Exam FAQ: What Candidates Ask Most
What is the IBM A2010-652 exam?
The A2010-652 exam is the official IBM exam behind the IBM Certified Associate certification, validating the skills measured by the IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals credential. It sits at the Associate level of the IBM certification program. It also connects to IBM Certified Deployment Professional, IBM Maximo Asset Management certifications, so the knowledge you build here carries over to those tracks as well.
How many questions are on the A2010-652 exam, and how much time do I get?
The A2010-652 exam contains 60 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
Are there any prerequisites for the A2010-652 exam?
Basic understanding of IT Service Management (ITSM) concepts and IBM SmartCloud Control Desk or Maximo environment is recommended. Requirements can change when IBM revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the A2010-652 practice questions before I buy?
Yes. Getcertkey provides a free A2010-652 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if IBM revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the A2010-652 exam, and how is my order delivered?
Every IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the A2010-652 exam?
The IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals exam blueprint is organized into 5 domains. The first three are:
- Reporting and Integration
- Service Management Processes
- SmartCloud Control Desk Overview
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
Question 1
Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)
A. Integration Composer
B. Directory Server
C. Database Server
D. Web Server
E. Application Server
F. Deplorer's Workbench
Question 2
Which steps are required for a service desk agent to view all service requests reported by user J.DOE?
A. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.
B. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.
C. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.
D. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.
Question 3
Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)
A. Administering self-service
B. Managing configuration items
C. Working with incidents and problems
D. Importing data
E. Managing changes
F. Managing IT assets
Question 4
The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
A. Create solutions
B. Promote configuration items
C. Order offerings
D. Submit service requests
E. Configure the system
Question 5
By default, what are three of the required fields in a bulletin board message? (Choose three.)
A. Expiration Date
B. Organization
C. Person Group
D. Subject
E. Message ID
F. Message
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: C | Question 3 Answer: A,C,E | Question 4 Answer: C,D | Question 5 Answer: A,D,E |
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