ASQ Certification CMQ-OE

CMQ/OE Exam Structure

The ASQ CMQ/OE test includes different multiple-choice questions that will assess their knowledge of the topics from the exam syllabus. The number of items, though, differs based on the way the exam is delivered. Therefore, if the candidates take a computer-delivered test, they will have to solve 180 questions. This type of exam is delivered in the English language only. Plus, out of the total number of questions, only 165 are scored. The remaining ones are unscored queries and they are used for statistical purposes. The total time allotted for the candidates will be 4 hours and 18 minutes. If the examinees want to take this test with paper and pencil, then they will have to solve 165 inquiries only. Still, the type of questions remains multiple-choice. As for the allotted time, the candidates will have only four hours to answer as many questions as possible. Notably, this type of validation is delivered in both English and Mandarin. Another important aspect to mention is that all exams are open books. This means that the examinees can bring and use any type of materials they want.

Candidates for CMQ/OE

The candidates who are interested in the CMQ/OE certification exam target a position that will help them lead different initiatives that improve various processes. Thanks to this test and its associated designation, the individuals will be able to monitor and establish effective relationships with customers or suppliers. Also, it helps them understand how they can develop systems for measurement or improve the organizational processes. The individuals interested in taking this CMQ/OE certification exam must demonstrate that they have at least 10 years of experience in a full-time position in one of the areas tested for the designation. Plus, half of their professional experience must be in a decision-making role. The test-takers can waive several years of the required professional experience if they have a solid education. Therefore, they can waive one year if they have a diploma from a trade or technical school. Besides, two years can be surrogated if candidates hold an associate degree. The applicants can decrease the necessary experience by four years if they hold a bachelor’s degree. Finally, half of the required working experience can be waived if the candidate has a master’s or doctorate diploma.

Reference: http://asq.org/cert/manager-of-quality

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ASQ CMQ-OE Exam Syllabus Topics:

ASQ Certified Manager of Quality/Organizational Excellence Sample Questions:

Question #1
If lack of access is identified as a major problem in providing excellent customer service, which of the following solutions would be most effective?

A. Providing more information to the customer through the billing process
B. Increasing the hours of operation of customer service
C. Returning customer calls within 24 hours
D. Improving customer-relations training for frontline employees

Question #2
Which of the following sets of elements describes the key phases of a ship-to-stock (STS) system?

A. Forecasting, scheduling, inventory
B. Value streams, added value, waste
C. Candidacy, qualification, maintenance
D. Quality, cost, delivery

Question #3
A process capability study is designed to show the

A. potential for errors in a process
B. range of variation in process
C. capacity of a process
D. cause of special effects in a process

Question #4
In the theory of constraints, a constraint is defined as:

A. A lack of resources
B. A lack of commitment
C. The resistance to change that is inherent in any organizational culture
D. The weakest link in a chain

Question #5
A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within .1 week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night ' s free stay. Upon returning for the free night ' s stay, the customer found the fitness equipment was in the same condition as the first stay, based on this information, the hotel ' s feedback program could best be described as having which of the following characteristics?

A. Root cause analysis and problem resolution processes
B. A fast response
C. Top management support
D. Properly trained and empowered employees

Solutions: