Salesforce Field Service Lightning program FS-Con-101

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Salesforce Certified Field Service Consultant Sample Questions:

1. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Reshuffle
B) In-day Optimization
C) Group Nearby
D) Resource Schedule Optimization

2. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Associate a Required Skill called Site Visit to aMaintenance Plan.
B) Associate 2 Work Type called Site Visit to a Maintenance Plan
C) Auto-generate Work Orders with a 14 day Generation Horizon.
D) Auto-generate Work Orders with a 14 daya Generation Timeframe.

3. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Each Asset will have a Service Appointment that will represent the work needed for each machine.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

4. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Create a child Work Order for the follow-up Work Order.
B) Change the Work Order with a closed status of "Cancelled."
C) Change the Work Order with a status of "New."
D) Re-use the existing Work Order for the follow-up.

5. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Work Order Record Types
B) Entitlements
C) Entitlement Templates
D) Work Types

Solutions: