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HP Certification I HP0-M22

HP0-M22

Exam Code: HP0-M22

Exam Name: Implementing HP Service Manager Software

Updated: Aug 28, 2026

Q&A Number: 150 Q&As

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Optimization10%- Performance tuning
- Error diagnosis
Fundamental HP Service Manager Technologies and Methodologies8%- Server components and functions
  • 1. Web server
    • 2. Application server
      • 3. RDBMS server
        - Integration methods
        • 1. Web Services
          • 2. LDAP
            • 3. Connect-It
              - Client types and features
              • 1. Web client
                • 2. Windows client
                  HP Service Manager Processes and Modules8%- Tailoring and engine components
                  • 1. Notification engine
                    • 2. Approval engine
                      • 3. Security configuration
                        - ITIL-aligned processes
                        • 1. Problem management
                          • 2. Service level management
                            • 3. Release management
                              • 4. Change management
                                • 5. Incident management
                                  Architecture, Installation and Deployment25%- System architecture
                                  • 1. Network topology
                                    • 2. Port and firewall requirements
                                      - Installation and upgrade
                                      • 1. Client deployment
                                        • 2. Server installation
                                          • 3. Database setup
                                            Administration, Maintenance and Reporting24%- System administration
                                            • 1. User and role management
                                              • 2. Backup and recovery
                                                - Reporting and integration
                                                • 1. Decision Center
                                                  • 2. Crystal Reports
                                                    Configuration and Customization25%- Process configuration
                                                    • 1. Form layout
                                                      • 2. Workflow design
                                                        - Data management
                                                        • 1. Database schema
                                                          • 2. Global variables and lists
                                                            • 3. Custom fields and dictionaries

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