Getcertkey offers ISO2018LA exam preparation in three flexible formats: a printable PDF for study anywhere, a desktop test engine for realistic offline practice, and an online test engine that runs in any browser. However you prefer to prepare, the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor material fits your routine.
GAQM ISO2018LA Exam Overview:
| Certification Vendor: | GAQM (Global Association for Quality Management) |
|---|---|
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Number: | ISO2018LA |
| Certificate Validity Period: | 3 years |
| Exam Price: | 190–220 USD |
| Related Certifications: | ISO/IEC 20000 ITSM Foundation ISO/IEC 20000-1:2018 Certified Internal Auditor |
| Exam Duration: | 60 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Recommended Training: | GAQM Official Training |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online proctored or at accredited testing centers |
| Pre Condition: | No formal mandatory prerequisites; recommended: knowledge of ISO/IEC 20000-1:2018, basic ITSM/audit experience, completion of official or accredited training |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso2018la |
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Conducting the ISO/IEC 20000 Audit | 25% | - Follow-up on corrective actions - Audit planning and preparation - Identifying nonconformities and observations - On-site audit activities, evidence gathering - Audit reporting and conclusion |
| Auditing Principles & ISO 19011 Guidelines | 20% | - Roles and responsibilities of lead auditor and audit team - Audit principles, independence, evidence-based approach - Audit program management |
| SMS Requirements | 35% | - Planning and risk management - Performance evaluation: monitoring, internal audit, management review - Operation and service delivery processes - Context of the organization - Continual improvement - Leadership and commitment - Support: resources, competence, documentation |
| Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Concepts and scope of service management systems (SMS) - Structure and key terms of ISO/IEC 20000-1:2018 - Relationship with other standards (ISO 19011, ISO 9001, ITIL) |
GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor Exam FAQ: What Candidates Ask Most
What is the GAQM ISO2018LA exam?
The ISO2018LA exam is the official GAQM (Global Association for Quality Management) exam behind the ISO/IEC 20000-1:2018 - Certified Lead Auditor certification, validating the skills measured by the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor credential. It sits at the Expert level of the GAQM (Global Association for Quality Management) certification program. It also connects to ISO/IEC 20000 ITSM Foundation, ISO/IEC 20000-1:2018 Certified Internal Auditor, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ISO2018LA exam, and how much time do I get?
The ISO2018LA exam contains 40 questions to be completed within 60 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ISO2018LA exam, and what does it cost?
The passing score for the ISO2018LA exam is 70%, and the official registration fee is 190–220 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 0 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ISO2018LA exam?
No formal mandatory prerequisites; recommended: knowledge of ISO/IEC 20000-1:2018, basic ITSM/audit experience, completion of official or accredited training Requirements can change when GAQM (Global Association for Quality Management) revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ISO2018LA exam?
You can book the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or at accredited testing centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ISO2018LA exam?
GAQM (Global Association for Quality Management) recommends the following training resources for the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor exam:
Official courses build the foundation; the 0 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ISO2018LA practice questions before I buy?
Yes. Getcertkey provides a free ISO2018LA PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if GAQM revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ISO2018LA exam, and how is my order delivered?
Every GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ISO2018LA exam?
The GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor exam blueprint is organized into 4 domains. The first three are:
- Conducting the ISO/IEC 20000 Audit — 25% of the exam
- SMS Requirements — 35% of the exam
- Fundamentals of ISO/IEC 20000-1:2018 — 20% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
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