EXIN Exin Certification ITIL-F

Walking into the ITIL-F exam unprepared for its pace is a risk you do not need to take. The Getcertkey test engines recreate the pressure of the EXIN ITIL Foundation testing environment, so when exam day arrives in 2026, it feels like just another practice session.

EXIN ITIL-F Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL Foundation (ITIL-F)
Exam Number:	EX0-105
Real Exam Qty:	40
Exam Duration:	60 minutes
Passing Score:	65% (26 out of 40)
Available Languages:	Other languages available via EXIN partners (check registration portal), English
Exam Price:	Varies by country and provider (contact EXIN or accredited partner)
Related Certifications:	EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN VeriSM Foundation EXIN SIAM Foundation
Certificate Validity Period:	3 years (typical ITIL certification validity)
Exam Format:	Multiple Choice
Sample Questions:
Exam Way:	Online proctored or in-person via EXIN partners
Pre Condition:	No formal prerequisites required; basic IT knowledge recommended
Official Syllabus URL:	https://www.exin.com/itil-foundation/

EXIN ITIL-F Exam Syllabus Topics:

Common Questions About the EXIN ITIL-F Exam

What is the EXIN ITIL Foundation exam all about?

The ITIL-F exam is the official EXIN exam behind the Exin Certification certification, validating the skills measured by the EXIN ITIL Foundation credential. It sits at the Foundation level of the EXIN certification program. It also connects to EXIN IT Service Management Foundation based on ISO/IEC 20000, EXIN SIAM Foundation, EXIN VeriSM Foundation, so the knowledge you build here carries over to those tracks as well.

How many questions are on the ITIL-F exam, and how much time do I get?

The ITIL-F exam contains 40 questions to be completed within 60 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the ITIL-F exam, and what does it cost?

The passing score for the ITIL-F exam is 65% (26 out of 40), and the official registration fee is Varies by country and provider (contact EXIN or accredited partner). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 325 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the ITIL-F exam?

No formal prerequisites required; basic IT knowledge recommended Requirements can change when EXIN revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

Can I try the ITIL-F practice questions before I buy?

Yes. Getcertkey provides a free ITIL-F PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EXIN revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the ITIL-F exam, and how is my order delivered?

Every EXIN ITIL Foundation purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the ITIL-F exam?

The EXIN ITIL Foundation exam blueprint is organized into 5 domains. The first three are:

• Selected Processes, Functions, and Roles
• Generic Concepts and Definitions
• Service Management as a Practice

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

EXIN ITIL Foundation Sample Questions:

Question #1
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

A. No: a known error record should be created with the next release of the service
B. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
C. No: a known error record is created when the original incident is raised
D. No: the Known Error should be created before the problem is logged

Question #2
Which one of the following is an objective of release and deployment management?

A. To ensure that the overall business risk of change is optimized
B. To standardize methods and procedures used for efficient and prompt handling of all changes
C. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D. To define and agree release and deployment plans with customers and stakeholders

Question #3
Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

A. Underpinning contract
B. Serviceability contract
C. Operational contract
D. Service level contract

Question #4
What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?

A. Specialized service desk
B. Virtual Service desk
C. Centralized Service desk
D. Local service desk

Question #5
Which one of the following is an objective of service catalogue management?

A. Ensuring that the service catalogue is made available to those approved to access it
B. Only ensuring that adequate technical resources are available
C. Negotiating and agreeing service level agreement
D. Negotiating and agreeing operational level agreements

Solutions: