PDF Version DemoGetcertkey offers Salesforce-Loyalty-Management exam preparation in three flexible formats: a printable PDF for study anywhere, a desktop test engine for realistic offline practice, and an online test engine that runs in any browser. However you prefer to prepare, the Salesforce Loyalty Management Accredited Professional material fits your routine.
Salesforce Salesforce-Loyalty-Management Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam |
| Exam Number: | Salesforce-Loyalty-Management (also referred to as AP-212) |
| Related Certifications: | Salesforce Accredited Professional |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 50-55 |
| Exam Price: | USD 150 (plus applicable taxes) |
| Passing Score: | 69% |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple select, Scenario-based questions, Multiple choice |
| Recommended Training: | Salesforce Trailhead: Loyalty Management |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: |  |
| Exam Way: | Proctored online or at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce platform and loyalty program concepts |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap |
Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Loyalty Program and Process Configuration | 52% | - Manage member profiles, enrollment and status - Build analytics and reporting dashboards - Define experiential rewards and promotions - Set up tier models, levels and rules - Establish access controls and permissions - Configure partner management and incentives - Configure core loyalty program features |
| On-Going Loyalty Management | 10% | - Resolve operational and service issues - Manage deployment across sandbox and production - Leverage mobile and advanced features - Monitor program performance and optimize campaigns |
| Strategies and Design | 16% | - Apply implementation best practices - Design loyalty architecture and solution overview - Plan promotion lifecycle and marketing strategies - Align loyalty solutions with business needs and requirements - Define points, redemption processes and benefit structures |
| Integration | 22% | - Use API templates and data exchange standards - Connect with Salesforce CDP and external systems - Integrate with Commerce Cloud, Service Cloud, Marketing Cloud |
Salesforce Loyalty Management Accredited Professional Exam FAQ: What Candidates Ask Most
What is the Salesforce Salesforce-Loyalty-Management exam?
The Salesforce-Loyalty-Management exam is the official Salesforce exam behind the Salesforce Loyalty Management Accredited Professional certification, validating the skills measured by the Salesforce Loyalty Management Accredited Professional credential. It sits at the Professional level of the Salesforce certification program. It also connects to Salesforce Accredited Professional, so the knowledge you build here carries over to those tracks as well.
How many questions are on the Salesforce-Loyalty-Management exam, and how much time do I get?
The Salesforce-Loyalty-Management exam contains 50-55 questions to be completed within 75 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the Salesforce-Loyalty-Management exam, and what does it cost?
The passing score for the Salesforce-Loyalty-Management exam is 69%, and the official registration fee is USD 150 (plus applicable taxes). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 106 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the Salesforce-Loyalty-Management exam?
No mandatory prerequisites; recommended experience with Salesforce platform and loyalty program concepts Requirements can change when Salesforce revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the Salesforce-Loyalty-Management exam?
You can book the Salesforce Loyalty Management Accredited Professional exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Proctored online or at authorized testing centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the Salesforce-Loyalty-Management exam?
Salesforce recommends the following training resources for the Salesforce Loyalty Management Accredited Professional exam:
Official courses build the foundation; the 106 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the Salesforce-Loyalty-Management practice questions before I buy?
Yes. Getcertkey provides a free Salesforce-Loyalty-Management PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Salesforce revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the Salesforce-Loyalty-Management exam, and how is my order delivered?
Every Salesforce Loyalty Management Accredited Professional purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the Salesforce-Loyalty-Management exam?
The Salesforce Loyalty Management Accredited Professional exam blueprint is organized into 4 domains. The first three are:
- On-Going Loyalty Management — 10% of the exam
- Loyalty Program and Process Configuration — 52% of the exam
- Strategies and Design — 16% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Salesforce Loyalty Management Accredited Professional Sample Questions:
Question 1
Ursa Major Solar has recently rolled out its Loyalty Program. The customer supportagents need access to Loyalty Program Member ' s information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
A. Setup the Member Preferences Embedded Dashboard
B. Setup the Member NPS Dashboard
C. Setup the Member Summary Embedded Dashboard
D. Setup the Loyalty Program as Primary
Question 2
An airline's Loyalty program offers several ways toaccrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configureto meet these requirements?
A. Create a Journal Type for each case.
B. Create a Journal Subtype for each case.
C. Create a custom field on Loyalty Ledger object
D. Create a custom field on transaction journal object
Question 3
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
A. Edit the Loyalty Member Currency record to restore the Points Balance and set the ' NextExpirationDate ' field to two months from the current date
B. Edit the ' Credit ' ledgers corresponding to the points that expired and extend the expiration date to two monthsfrom the current date
C. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
D. Use ' Adjust Points ' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
Question 4
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?
A. Decision Table
B. Batch Management
C. Quick Actions
D. Data Processing Engine
Question 5
A Loyalty Manager wants to send an SMS to a member ' s mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meetthis business need.
Which two Salesforce solutions are required to meet the business ' s needs?
A. Marketing Cloud MobileConnect
B. Marketing Cloud Personalization
C. Marketing Cloud Connect
D. Marketing Cloud Mobile Push
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: A,C |
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