PDF Version DemoCertification exams change, and Getcertkey keeps pace: the 100-140 practice question set is reviewed continuously and updated free of charge for 365 days. Your Cisco Certified Support Technician (CCST) IT Support preparation stays aligned with the current exam throughout 2026 and beyond.
Cisco 100-140 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Certified Support Technician (CCST) IT Support |
| Exam Number: | 100-140 |
| Certificate Validity Period: | 3 years |
| Available Languages: | Arabic, Japanese, Chinese, French, English, Portuguese, Spanish |
| Related Certifications: | Cisco Certified Support Technician (CCST) IT Support |
| Real Exam Qty: | 40-50 |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Response, Scenario-based Questions, Multiple Choice |
| Exam Duration: | 50 minutes |
| Passing Score: | Variable |
| Sample Questions: |  |
| Exam Way: | Online or in-person via Pearson VUE |
| Pre Condition: | No formal prerequisites |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html |
Cisco 100-140 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Best Practices | 20% | - Security Fundamentals
|
| Topic 2: Operating Systems and Software | 25% | - Operating System Management
|
| Topic 3: Hardware Support | 20% | - Computer Components
|
| Topic 4: IT Support Job Tasks and Responsibilities | 15% | - Queue and Time Management
|
| Topic 5: Networking and Connectivity | 20% | - Wireless and Remote Access
|
Cisco Certified Support Technician (CCST) IT Support Exam FAQ: What Candidates Ask Most
What is the Cisco 100-140 exam?
The 100-140 exam is the official Cisco exam behind the CCST certification, validating the skills measured by the Cisco Certified Support Technician (CCST) IT Support credential. It sits at the Entry level of the Cisco certification program. It also connects to Cisco Certified Support Technician (CCST) IT Support, so the knowledge you build here carries over to those tracks as well.
How many questions are on the 100-140 exam, and how much time do I get?
The 100-140 exam contains 40-50 questions to be completed within 50 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 100-140 exam, and what does it cost?
The passing score for the 100-140 exam is Variable, and the official registration fee is $125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 649 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 100-140 exam?
No formal prerequisites Requirements can change when Cisco revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the 100-140 practice questions before I buy?
Yes. Getcertkey provides a free 100-140 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Cisco revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 100-140 exam, and how is my order delivered?
Every Cisco Certified Support Technician (CCST) IT Support purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 100-140 exam?
The Cisco Certified Support Technician (CCST) IT Support exam blueprint is organized into 5 domains. The first three are:
- IT Support Job Tasks and Responsibilities — 15% of the exam
- Operating Systems and Software — 25% of the exam
- Security and Best Practices — 20% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Cisco Certified Support Technician (CCST) IT Support Sample Questions:
Question 1
When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team's operational needs?
A. Compatibility with legacy systems
B. Ability to play background music while using the system
C. Availability of virtual reality (VR) troubleshooting tools
D. Support for high-resolution graphics and videos
Question 2
A user cannot install a new app because they receive an error about insufficient storage.
What is the best recommendation?
A. Restart the mobile device
B. Uninstall unused apps and delete unnecessary files
C. Clear the cache of the mobile device
D. Update the device's operating system
Question 3
A user reports that their Webex Desk Pro screen intermittently freezes during use. What is the most appropriate first action to troubleshoot this problem?
A. Monitor the device's CPU and memory usage during calls
B. Replace the Webex Desk Pro screen with a newer model
C. Adjust the room lighting where the Webex Desk Pro is located
D. Increase the screen resolution and refresh rate settings
Question 4
A network technician is installing a network in a high-interference environment, including numerous wireless devices and heavy machinery.
Which type of cable should the technician use to minimize electromagnetic interference (EMI) for a stable network performance?
A. Fiber optic cable
B. Unshielded Twisted Pair (UTP)
C. Coaxial cable
D. Shielded Twisted Pair (STP)
Question 5
During a routine network check, a technician notices that several devices are only using link-local IPv6 addresses when trying to communicate externally, which fails.
What is the most likely cause?
A. The router advertisements are disabled on the network
B. The DNS server is not resolving IPv6 addresses
C. The firewall is blocking external IPv6 traffic
D. The devices are set to use static IPv6 addresses only
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
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