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Oracle 1Z1-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1064 |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Typically 18–24 months (Oracle certification validity may vary) |
| Available Languages: | English |
| Related Certifications: | Oracle Engagement Cloud Certification Track Oracle CX Sales Cloud Implementation Specialist |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Pearson VUE Oracle Exams Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but familiarity with Oracle Cloud applications and CRM concepts is recommended. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Service Functionality | - Service request and case management - Sales processes and workflows |
| Oracle Engagement Cloud Overview | - Cloud architecture and positioning - Core capabilities of Engagement Cloud |
| Application Setup and Configuration | - Initial setup and configuration tools - User management and security setup |
| Reporting and Analytics | - Standard reporting tools - Analytics and dashboards |
| Data Management and Integration | - Integration with Oracle Cloud applications - Data import and migration |
Oracle Engagement Cloud 2019 Implementations Essentials Exam FAQ: What Candidates Ask Most
What is the Oracle 1Z1-1064 exam?
The 1Z1-1064 exam is the official Oracle exam behind the Oracle Engagement Cloud 2019 Implementation Essentials certification, validating the skills measured by the Oracle Engagement Cloud 2019 Implementations Essentials credential. It sits at the Professional level of the Oracle certification program. It also connects to Oracle CX Sales Cloud Implementation Specialist, Oracle Engagement Cloud Certification Track, so the knowledge you build here carries over to those tracks as well.
Are there any prerequisites for the 1Z1-1064 exam?
No formal prerequisites required, but familiarity with Oracle Cloud applications and CRM concepts is recommended. Requirements can change when Oracle revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 1Z1-1064 exam?
You can book the Oracle Engagement Cloud 2019 Implementations Essentials exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or testing center (Pearson VUE). Choose the option that suits you best when you book your seat.
What official training is recommended for the 1Z1-1064 exam?
Oracle recommends the following training resources for the Oracle Engagement Cloud 2019 Implementations Essentials exam:
Official courses build the foundation; the 76 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 1Z1-1064 practice questions before I buy?
Yes. Getcertkey provides a free 1Z1-1064 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Oracle revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 1Z1-1064 exam, and how is my order delivered?
Every Oracle Engagement Cloud 2019 Implementations Essentials purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 1Z1-1064 exam?
The Oracle Engagement Cloud 2019 Implementations Essentials exam blueprint is organized into 5 domains. The first three are:
- Sales and Service Functionality
- Reporting and Analytics
- Oracle Engagement Cloud Overview
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Question 1
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
A. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
B. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
Question 2
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
Question 3
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
A. You have not enabled the Computer Telephony Integration (CTI) service.
B. The signed-in user does not have the appropriate access privileges to a toolbar.
C. The only toolbar enabled is the default one, and you must configure at least two.
D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
E. You entered a toolbar height that is not more than 70 pixels.
Question 4
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
A. Title, Status, Problem Description
B. Title, Category, Severity, Status
C. Title
D. Title, Category, Severity
E. Title, Status
Question 5
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
A. Disable the anonymous access option in your DCS application.
B. Configure your self-registrations so that they are automatically approved.
C. Configure the self-registrations to restrict registration to only existing Contacts.
D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: A,D | Question 4 Answer: B | Question 5 Answer: A,B,C |
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