Avaya ACDS-3186 31860X

Booking the 31860X exam is an investment, and a failed attempt means paying the registration fee all over again. With 62 practice questions from Getcertkey, you walk into the Avaya IX™ Calling Design exam knowing exactly where you stand.

Avaya 31860X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya IX™ Calling Design Exam
Exam Number:	31860X
Related Certifications:	Avaya IX™ Contact Center Avaya Solutions Architect Avaya Implementation Engineer
Available Languages:	English
Exam Format:	Scenario-based questions, Multiple choice
Sample Questions:
Exam Way:	Computer-based exam delivered via authorized Avaya testing platforms or Pearson VUE (availability may vary by region).
Pre Condition:	Recommended prior experience with Avaya communication solutions and IP telephony concepts.

Avaya 31860X Exam Syllabus Topics:

31860X Exam FAQs for 2026 Candidates

Which certification does the 31860X exam lead to?

The 31860X exam is the official Avaya exam behind the Avaya IX™ Calling Design certification, validating the skills measured by the Avaya IX™ Calling Design credential. It sits at the Professional level of the Avaya certification program. It also connects to Avaya IX™ Contact Center, Avaya Solutions Architect, Avaya Implementation Engineer, so the knowledge you build here carries over to those tracks as well.

Are there any prerequisites for the 31860X exam?

Recommended prior experience with Avaya communication solutions and IP telephony concepts. Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 31860X exam?

You can book the Avaya IX™ Calling Design exam through the official registration channels below:

• Avaya Certification Portal

As for delivery, the exam is offered in the following format: Computer-based exam delivered via authorized Avaya testing platforms or Pearson VUE (availability may vary by region).. Choose the option that suits you best when you book your seat.

What official training is recommended for the 31860X exam?

Avaya recommends the following training resources for the Avaya IX™ Calling Design exam:

• Avaya IX Calling Design training (official Avaya learning paths)

Official courses build the foundation; the 62 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 31860X practice questions before I buy?

Yes. Getcertkey provides a free 31860X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 31860X exam, and how is my order delivered?

Every Avaya IX™ Calling Design purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 31860X exam?

The Avaya IX™ Calling Design exam blueprint is organized into 5 domains. The first three are:

• Endpoints and Devices
• Avaya IX Calling Architecture
• Integration and Interoperability

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya IX™ Calling Design Sample Questions:

Question #1

A customer wants to upgrade their current S8720 Communication Manager 4 (CM) system. They have 2200 users, and a mixture of analog, DCP and IP telephones at their main location. They have six branches with
200-300 stations each served with G700 gateways, each containing an LSP. They want to gain the cost benefits of SIP trunking, and are reluctant to change out the user endpoints, but they want to experiment with a few SIP telephones for some of their remote agents. Survivability and resiliency are essential requirements.
Which elements are required for the solution?

A. Survivable Remote, CM Duplex Core, and Session Border Controller for Enterprise (SBCE)
B. Session Manager (SM), System Manager (SMGR), Survivable Remote with Branch Session Manager, and CM Duplex Core
C. Session Manager (SM), System Manager (SMGR), CM Duplex Core, Survivable Remote with Branch Session Manager, and Session Border Controller for Enterprise (SBCE)
D. Survivable Remote with Branch Session Manager, CM Duplex Core, and Session Border Controller for Enterprise (SBCE)

Question #2

A customer with an Avaya Aura Platform requires survivable remote capabilities at their new branch location. The new branch location must also support five analog telephones and two Tl trunks.
What will address these requirements?

A. G430 with embedded S8300 with needed media modules
B. Communication Manager and Session Manager on Appliance Virtualization platform with local data switch
C. G450 with embedded S8300 with needed media modules
D. Communication Manager on Appliance Virtualization platform with local data switch

Question #3

You are working on a solution design for an Avaya Aura 8.1 solution and estimating how many Digital Signaling Processor (DSP) resources will be needed.
Which two types of calls require DSP resources? (Choose two.)

A. SIP to SIP calls
B. H.323 to H.323 calls
C. ad hoc conference calls
D. SIP to H.323 station calls

Question #4

You are adding a remote location to a Communication Manager(CM) 6.2 customer with a duplex system, and G650 media gateways at the core. You want to use H.248 gateway(s). The location will have 30 IP sets, 30 analog sets, and 40 DCP sets. You know that the base G430 gateway includes 32 Touch Tone Receivers (TTRs), and the G450 gateway includes 64 TTRs.
To support all of the sets going off-hook at the same time, how many TTRs will be required, and which hardware would be required to provide the TTRs?

A. 70TTRs using two G450s
B. 30 TTRs using one G430 or one G450
C. 70TTRs using one G430 and threeTTR expansion modules
D. 100 TTRs using one G450 and twoTTR expansion modules

Question #5

To support 2000 users, acustomer wants an Avaya Session Border Controller forEnterprise (SBCE) with encryption for SIP trunking. They have agreed to use a one session for every five users sizing model.
How many licenses does this customer need?

A. 400 standard and 400 advanced licenses
B. 400 standard licenses
C. 2,000 standard and 2,000 advanced licenses
D. 2,000 standard licenses

Solutions: