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Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Real Exam Qty: | 70 |
| Available Languages: | English |
| Related Certifications: | ACSS - Avaya Aura® Contact Center |
| Exam Format: | Multiple Response, Multiple Choice |
| Sample Questions: |  |
| Exam Way: | Pearson VUE testing center or authorized online exam delivery (subject to Avaya certification program availability). |
| Pre Condition: | Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - System Diagnostics and Problem Resolution
|
| Topic 2: SIP-Based Avaya Aura Contact Center Architecture | - Component Relationships and Interactions in a SIP-Based AACC Solution
|
| Topic 3: System Maintenance and Upgrades | - Upgrade Procedures for SIP-Enabled AACC
|
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam FAQ: What Candidates Ask Most
What is the Avaya 3313 exam?
The 3313 exam is the official Avaya exam behind the ACSS certification, validating the skills measured by the Avaya Aura® Contact Center Maintenance and Troubleshooting credential. It sits at the Specialist level of the Avaya certification program. It also connects to ACSS - Avaya Aura® Contact Center, so the knowledge you build here carries over to those tracks as well.
Are there any prerequisites for the 3313 exam?
Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the 3313 practice questions before I buy?
Yes. Getcertkey provides a free 3313 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 3313 exam, and how is my order delivered?
Every Avaya Aura® Contact Center Maintenance and Troubleshooting purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 3313 exam?
The Avaya Aura® Contact Center Maintenance and Troubleshooting exam blueprint is organized into 3 domains. The first three are:
- System Maintenance and Upgrades
- Troubleshooting and Support
- SIP-Based Avaya Aura Contact Center Architecture
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
Question 1
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
A. Avaya aura system Manager (SMGR)
B. Application Enablement services (AES)
C. Communication Control Toolkit (CCT)
D. Contact Center Administration Manager (CCMA)
Question 2
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
A. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
B. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.
C. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
D. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
Question 3
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
A. Windows Event Viewer\Windows Logs\Security
B. Windows Event Viewer\Performance\Logs
C. Windows Event Viewer\Applications and Services Logs
D. Windows Event Viewer\Windows Logs\Applications
E. Windows Event Viewer\Windows Logs\System
Question 4
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
C. C:\Avaya\Logs\CCMS\SipMessages0.log
D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
Question 5
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
A. CCMS SIP message logs
B. Network SIP message logs
C. AAMS SIP message logs
D. CCMS_ASM message logs
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A,C |
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