Avaya ACSS 3314

The Avaya Aura® Experience Portal with POM Implementation and Maintenance exam has a reputation for breadth, and many candidates underestimate how much ground it covers. Getcertkey closes those gaps with 65 practice questions that reflect the style and difficulty you can expect in 2026.

Avaya 3314 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura Experience Portal with POM Implementation and Maintenance Exam 3314
Exam Number:	3314
Related Certifications:	Avaya Aura Experience Portal Proactive Outreach Manager (POM)
Available Languages:	English
Exam Duration:	90 minutes
Real Exam Qty:	62
Exam Format:	Multiple Choice
Recommended Training:	Avaya Learning Center
Sample Questions:
Exam Way:	Computer-based exam (typically online proctored or authorized test center)
Pre Condition:	Recommended prior experience with Avaya Aura Experience Portal administration and basic knowledge of POM operations.

Avaya 3314 Exam Syllabus Topics:

3314 Exam FAQs for 2026 Candidates

Which certification does the 3314 exam lead to?

The 3314 exam is the official Avaya exam behind the Avaya Aura Experience Portal with POM Implementation and Maintenance certification, validating the skills measured by the Avaya Aura® Experience Portal with POM Implementation and Maintenance credential. It sits at the Professional level of the Avaya certification program. It also connects to Avaya Aura Experience Portal, Proactive Outreach Manager (POM), so the knowledge you build here carries over to those tracks as well.

How many questions are on the 3314 exam, and how much time do I get?

The 3314 exam contains 62 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

Are there any prerequisites for the 3314 exam?

Recommended prior experience with Avaya Aura Experience Portal administration and basic knowledge of POM operations. Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

What official training is recommended for the 3314 exam?

Avaya recommends the following training resources for the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam:

• Avaya Learning Center

Official courses build the foundation; the 65 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 3314 practice questions before I buy?

Yes. Getcertkey provides a free 3314 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 3314 exam, and how is my order delivered?

Every Avaya Aura® Experience Portal with POM Implementation and Maintenance purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 3314 exam?

The Avaya Aura® Experience Portal with POM Implementation and Maintenance exam blueprint is organized into 4 domains. The first three are:

• Implementation and Deployment
• Maintenance and Troubleshooting
• Proactive Outreach Manager (POM)

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1
Which statement about Proactive Outreach Manager (POM) is true?

A. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.
B. The POM call back feature supports progressive dialing mode.
C. POM provides Common Agent Desktop integration with Call Center Elite.
D. Contact Recorder uses the same Dialer license for the integration with POM.

Question #2
Which two statements about Infinite Campaign are true? (Choose two.)

A. An Infinite Campaign is terminated by manual intervention.
B. An Infinite Campaign is designated by Campaign Type 0.
C. An Infinite Campaign does not terminate by itself after processing all contacts.
D. An Infinite Campaign terminates automatically after processing all contacts.
E. An Infinite Campaign terminates only when all agents log off from the campaign.

Question #3
Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

A. One campaign can run simultaneously in multiple zones on a system.
B. The allocation of the Agent Manager can be changed without disruption of any currently logged in agents.
C. An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.
D. Licenses are automatically moved between zones if needed.

Question #4
Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

A. HTML
B. POP3
C. HTTP
D. SMPP
E. IMAP4

Question #5
An administrator is configuring a Proactive Outreach Manager system for integration with Workforce Optimization.
On which configuration page can this be done?

A. Configuration > POM Zone Licenses
B. Configuration > Global Configurations
C. Configuration > POM Zone Configuration
D. Configuration > POM servers

Solutions: