Avaya ACDS 37820X

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Avaya 37820X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Midsize Solution Design Exam
Exam Number:	37820X
Exam Format:	Simulations, Scenario-Based, Drag and Drop, Multiple Choice
Exam Duration:	90 minutes
Real Exam Qty:	60-65
Related Certifications:	ACDS-3781 Avaya Midsize Solution Design
Certificate Validity Period:	2 years
Exam Price:	$125-$175 USD
Passing Score:	Scaled score ~700/1000 or approx 70%
Available Languages:	English
Recommended Training:	Avaya Midmarket Solutions Design Training Avaya IP Office Implementation and Design
Exam Registration:	Avaya Learning Certification Portal Pearson VUE Registration
Sample Questions:
Exam Way:	Online proctored or in-person at Pearson VUE authorized test centers
Pre Condition:	No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge
Official Syllabus URL:	https://learning.avaya.com/certifications/37820x.html

Avaya 37820X Exam Syllabus Topics:

37820X Exam FAQs for 2026 Candidates

Which certification does the 37820X exam lead to?

The 37820X exam is the official Avaya exam behind the Avaya Certified Design Specialist (ACDS-3780) certification, validating the skills measured by the Avaya Midsize Solution Design credential. It sits at the Specialist level of the Avaya certification program. It also connects to ACDS-3781 Avaya Midsize Solution Design, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 37820X exam, and how much time do I get?

The 37820X exam contains 60-65 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 37820X exam, and what does it cost?

The passing score for the 37820X exam is Scaled score ~700/1000 or approx 70%, and the official registration fee is $125-$175 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 66 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 37820X exam?

No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 37820X exam?

You can book the Avaya Midsize Solution Design exam through the official registration channels below:

• Avaya Learning Certification Portal
• Pearson VUE Registration

As for delivery, the exam is offered in the following format: Online proctored or in-person at Pearson VUE authorized test centers. Choose the option that suits you best when you book your seat.

What official training is recommended for the 37820X exam?

Avaya recommends the following training resources for the Avaya Midsize Solution Design exam:

• Avaya Midmarket Solutions Design Training
• Avaya IP Office Implementation and Design

Official courses build the foundation; the 66 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 37820X practice questions before I buy?

Yes. Getcertkey provides a free 37820X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 37820X exam, and how is my order delivered?

Every Avaya Midsize Solution Design purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 37820X exam?

The Avaya Midsize Solution Design exam blueprint is organized into 7 domains. The first three are:

• Avaya Midsize Solution Portfolio — 20% of the exam
• Solution Sizing and Bill of Materials — 15% of the exam
• Customer Business Requirements Analysis — 15% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Midsize Solution Design Sample Questions:

Question #1
Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?

A. VMware ESXi
B. Amazon AWS AMI
C. Microsoft Hyper-V
D. KVM

Question #2
Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A. Correct their personal entry in the system directory.
B. Modify their personal directory.
C. Create personal short codes.
D. Button programming

Question #3
Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A. HTML based call accounting reports
B. Meet-me audio conferencing
C. Centralized management of wired network switches
D. On demand call recording and reporting for any user

Question #4
Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
B. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
C. A Video Collaboration Solution for IP Office XT endpoint with embedded server
D. One MCU9 License for each board room and one XT5000 endpoint In each board room

Question #5
You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?

A. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
B. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
C. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
D. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch

Solutions: