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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options - Scalability and resiliency options |
| Topic 2: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
| Topic 3: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Topic 4: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Topic 5: Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning - Licensing requirements and calculation |
| Topic 6: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design - Mobility and remote worker solutions |
| Topic 7: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
Avaya Midsize Solution Design Sample Questions:
1. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) VMware ESXi
B) Amazon AWS AMI
C) Microsoft Hyper-V
D) KVM
2. Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
A) Correct their personal entry in the system directory.
B) Modify their personal directory.
C) Create personal short codes.
D) Button programming
3. Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
A) HTML based call accounting reports
B) Meet-me audio conferencing
C) Centralized management of wired network switches
D) On demand call recording and reporting for any user
4. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
A) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
B) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
C) A Video Collaboration Solution for IP Office XT endpoint with embedded server
D) One MCU9 License for each board room and one XT5000 endpoint In each board room
5. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
A) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
B) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
C) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
D) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |


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