Avaya APDS 3M00030A

A Avaya credential carries real weight with employers, and the Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) exam is the step that earns it. Getcertkey makes that step shorter with 65 expert-prepared practice questions for the 3M00030A exam.

Avaya 3M00030A Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)
Exam Number:	3M00030A
Certificate Validity Period:	N/A
Real Exam Qty:	N/A
Exam Duration:	N/A
Available Languages:	English
Passing Score:	N/A
Exam Price:	N/A
Exam Format:	Scenario-based Questions, Multiple Choice
Related Certifications:	Avaya Professional Sales Specialist (APSS) Avaya Certified Implementation Specialist (ACIS)
Recommended Training:	Avaya Contact Center Select Training Courses
Exam Registration:	Avaya Training and Certification Portal
Sample Questions:
Exam Way:	Online proctored or authorized testing center (varies by region and Avaya training partner)
Pre Condition:	Recommended prior experience with Avaya Contact Center solutions and/or completion of Avaya implementation-level certifications (ACIS or equivalent knowledge).
Official Syllabus URL:	https://www.avaya.com/training-certification/

Avaya 3M00030A Exam Syllabus Topics:

Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) Exam FAQ: What Candidates Ask Most

What is the Avaya 3M00030A exam?

The 3M00030A exam is the official Avaya exam behind the Avaya Professional Design Specialist (APDS) - Avaya Contact Center Select (ACCS) certification, validating the skills measured by the Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) credential. It sits at the Professional level of the Avaya certification program. It also connects to Avaya Certified Implementation Specialist (ACIS), Avaya Professional Sales Specialist (APSS), so the knowledge you build here carries over to those tracks as well.

How many questions are on the 3M00030A exam, and how much time do I get?

The 3M00030A exam contains N/A questions to be completed within N/A. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 3M00030A exam, and what does it cost?

The passing score for the 3M00030A exam is N/A, and the official registration fee is N/A. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 65 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 3M00030A exam?

Recommended prior experience with Avaya Contact Center solutions and/or completion of Avaya implementation-level certifications (ACIS or equivalent knowledge). Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 3M00030A exam?

You can book the Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) exam through the official registration channels below:

• Avaya Training and Certification Portal

As for delivery, the exam is offered in the following format: Online proctored or authorized testing center (varies by region and Avaya training partner). Choose the option that suits you best when you book your seat.

What official training is recommended for the 3M00030A exam?

Avaya recommends the following training resources for the Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) exam:

• Avaya Contact Center Select Training Courses

Official courses build the foundation; the 65 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 3M00030A practice questions before I buy?

Yes. Getcertkey provides a free 3M00030A PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 3M00030A exam, and how is my order delivered?

Every Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 3M00030A exam?

The Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) exam blueprint is organized into 4 domains. The first three are:

• Solution Design
• Operations and Optimization
• Avaya Contact Center Select Overview

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) Sample Questions:

Question #1
Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here? (Select one.)

A. Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device
-
Secure Solution
B. Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution
C. Agent works from home using their "Non Avaya" Phone as their audio device

Question #2
For a Greenfield site, which are the five IP Office configuration steps that need to be done manually in order for Avaya Contact Center Select (ACCS) to register and operate correctly? (Select five.)

A. Auto add users accounts on IP Office for all contact center Agents
B. Add base extension numbers
C. Add ACCS SIP extension user account
D. Define SIP domain name
E. Configure Sync Service user account
F. Manually add user accounts on IP Office for all contact center Agents
G. Configure short code(s)

Question #3
Which are capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

A. Multimedia agents
B. Customer satisfaction surveys
C. Call recording
D. Home worker agents
E. Outbound calling campaigns

Question #4
Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avayato attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
B. No, the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
C. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.

Question #5
Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy? (Select one.)

A. No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

Solutions: