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Cisco Unified Contact Center Enterprise Specialist 500-440

500-440

Exam Code: 500-440

Exam Name: Designing Cisco Unified Contact Center Enterprise

Updated: Jun 16, 2026

Q&A Number: 88 Q&As

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About Cisco 500-440 Exam Braindumps

Cisco 500-440 Exam Certification Details:

Exam NameDesigning Cisco Unified Contact Center Enterprise
Exam RegistrationPEARSON VUE
Recommended TrainingAdministering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Duration75 minutes
Sample QuestionsCisco 500-440 Sample Questions
Passing ScoreVariable (750-850 / 1000 Approx.)
Exam Price$300 USD
Exam Code500-440 UCCED
Number of Questions65-75

Cisco 500-440 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE
  • Describe the role of congestion control in Cisco Unified CCE
Topic 2
  • Cisco Outbound Option in Cisco Unified CCE
  • Explain the failure scenarios with geographically separated Cisco Unified CCE deployments
Topic 3
  • Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage
  • Describe the methods available to configure and use precision routing
Topic 4
  • Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE
  • Explain how Erlang calculations are used as part of the sizing for contact center resources
Topic 5
  • Describe Whisper Announcement functionality and its call flow
  • Describe the role of high priority traffic in Cisco Unified ICM
Topic 6
  • Cisco Finesse features and its third-party gadgets
  • Describe the role of CTI in Cisco Unified CCE
Topic 7
  • Describe the cluster over the WAN consideration for Cisco Unified Communications Manager
  • Describe the impact for re-qualify call node in Cisco Unified ICM script
Topic 8
  • Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE
  • Describe Cisco Finesse failover scenarios
Topic 9
  • Role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE
  • Courtesy Call back functionality and its call flow

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

Course Objectives

The candidate who takes this course becomes eligible to meet the following objectives.

  • Define how to support CCE and install CCE Outbound Option
  • Use the UCCE tools to complete UCCE system installation
  • Install and configure a CCE VXML Solution
  • Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
  • Identify the components and operations of the Unified CCE solution

Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.

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What Are the Topics Covered in Cisco 500-440 Exam?

In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:

  • Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
  • Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
  • Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
  • Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
  • Describe the features and functionalities of Cisco Unified CCE solutions (23%)

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