Avaya Aura 6201.1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) There is a firewall between the PC and the CMS.

2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Vector queuing priorities
B) Service Objective
C) Dynamic Threshold Adjustment
D) Dynamic Queue Position

3. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) Monitor variables
C) display variables
D) List trace variables

4. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /var/adm/messages
C) /cms/install/logdir/adminlog
D) /var/log/cms_nstall.log
E) /cms/install/canfig.sog

5. Which packet is needed to have skill available instead of hunt groups?

A) Premium
B) Elite with EAS
C) Silver
D) Standard with EAS

Solutions: