Booking the 72301X exam is an investment, and a failed attempt means paying the registration fee all over again. With 158 practice questions from Getcertkey, you walk into the Avaya Aura® Communication Applications Support Certified exam knowing exactly where you stand.
Avaya 72301X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Communication Applications Support Certified Exam |
| Exam Number: | 72301X |
| Real Exam Qty: | 70 |
| Available Languages: | English |
| Related Certifications: | ACSS-7230 Avaya Aura Communication Applications Support |
| Passing Score: | 71% |
| Certificate Validity Period: | 2 Years |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Exam Format: | Single-answer Multiple Choice, Testlet, Multiple-answer Multiple Choice, Drag and Drop, Simulation |
| Sample Questions: | ![]() |
| Exam Way: | Pearson VUE Testing Center or Online Proctored Exam |
| Pre Condition: | Recommended experience with Avaya Aura Communication Applications, troubleshooting, SIP call flows, Avaya Breeze, AES, ASBCE, and WebRTC environments. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 72301X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Flows | - SIP Trunking and Remote Worker Call Flows
|
| Topic 2: Communication Applications Architecture | - Internet Friendly Gateway
|
| Topic 3: Communication Applications Troubleshooting Tools and Techniques | - Branch Survivability Troubleshooting
|
| Topic 4: Troubleshooting Avaya Communication Applications | - Avaya Breeze and Presence Issue Resolution
|
Avaya Aura® Communication Applications Support Certified Exam FAQ: What Candidates Ask Most
What is the Avaya 72301X exam?
The 72301X exam is the official Avaya exam behind the ACSS-7230 certification, validating the skills measured by the Avaya Aura® Communication Applications Support Certified credential. It sits at the Professional level of the Avaya certification program. It also connects to ACSS-7230 Avaya Aura Communication Applications Support, so the knowledge you build here carries over to those tracks as well.
How many questions are on the 72301X exam, and how much time do I get?
The 72301X exam contains 70 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 72301X exam, and what does it cost?
The passing score for the 72301X exam is 71%, and the official registration fee is $125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 158 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 72301X exam?
Recommended experience with Avaya Aura Communication Applications, troubleshooting, SIP call flows, Avaya Breeze, AES, ASBCE, and WebRTC environments. Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the 72301X practice questions before I buy?
Yes. Getcertkey provides a free 72301X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 72301X exam, and how is my order delivered?
Every Avaya Aura® Communication Applications Support Certified purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 72301X exam?
The Avaya Aura® Communication Applications Support Certified exam blueprint is organized into 4 domains. The first three are:
- Communication Applications Architecture
- Troubleshooting Avaya Communication Applications
- Communication Applications Troubleshooting Tools and Techniques
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Avaya Aura® Communication Applications Support Certified Sample Questions:
Question 1
Which two methods can be used to determine the status of the TSAPI/CTI Link between Avaya Aura Communication Manager (CM) and Application Enablement Services (AES)? (Choose two.)
A. Run the status aesvcs link command in System Manager web interface under Elements > Communication Manager > Element Cut-Through.
B. Run the status aesvcs cti-link command in System Manager web interface under Elements > Communication Manager > Element Cut-Through.
C. Check the status under Status > Status and Control > TSAPI Service Summary in AES.
D. Check the status under Communication Manager Interface > Switch Connections in AES.
Question 2
On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?
A. traceHTTP
B. traceSBC
C. traceWEBRTC
D. webrtctrace on
Question 3
When a user is forwarded to Avaya AuraMessaging (AAM), Avaya AuraCommunication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.
Which SIP header is used to indicate for whom the call was originally destined, and the reason for being forwarded to AAM?
A. Request
B. P-Asserted-Identity
C. B = history info
D. To
Question 4
You are troubleshooting an issue related to WebRTC calls using Avaya Aura Web Gateway (AAWG). You suspect that someone has made configuration changes in the Avaya Aura Media Server (AAMS) assigned to AAWG.
Which log, accessible via the AAMS Element Manager, contains the details about changes to the configuration?
A. Operational Log
B. Status Log
C. Security Log
D. Configuration Log
Question 5
A customer is unable to use the Call Park and Page feature. During troubleshooting, on the Avaya Breeze server you want to capture the signaling traces between the following:
Avaya Breeze -
Avaya Aura Media Server (MS)
Avaya Breeze and Avaya Aura Session Manager (SM)
Which statement about the tracing tools that are available on the Avaya Breeze server to help capture these traces is true?
A. Run the traceCPNP command with the SIP and Breeze Platform options enabled.
B. Run the traceMessage command with the SIP and MS options enabled.
C. Run the traceEDP command with the HTTP option enabled.
D. Run the traceSM command with the MS option enabled.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |


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