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Avaya 7495X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana Solution Integration Exam |
| Exam Number: | 7495X |
| Real Exam Qty: | 60-66 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | USD 125 |
| Related Certifications: | ACIS - Avaya Certified Implementation Specialist – Avaya Oceana |
| Sample Questions: |  |
| Exam Way: | Pearson VUE authorized testing center or Avaya-authorized online/proctored exam delivery. |
| Pre Condition: | Completion of Avaya Oceana implementation training is recommended. Candidates should have experience with Avaya Breeze, System Manager, Control Manager, and Oceana solution deployment. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/Updated_Avaya_Oceana%28R%29_Solution_Certifications_ACIS-7495%26ACSS-7497.pdf |
Avaya 7495X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Installation and Configuration | - Platform Deployment
|
| Topic 2: Avaya Oceana Solution Architecture | - Core Components
|
| Topic 3: Agent and Customer Engagement | - Workspaces Configuration
|
| Topic 4: Workflow and Routing Design | - Engagement Designer
|
| Topic 5: Omnichannel Integration | - Digital Channels
|
| Topic 6: Testing and Validation | - Solution Verification
|
| Topic 7: Database and External Integrations | - Third-Party Connectivity
|
7495X Exam FAQs for 2026 Candidates
Which certification does the 7495X exam lead to?
The 7495X exam is the official Avaya exam behind the ACIS certification, validating the skills measured by the Avaya Oceana™ Solution Integration credential. It sits at the Professional level of the Avaya certification program. It also connects to ACIS - Avaya Certified Implementation Specialist – Avaya Oceana, so the knowledge you build here carries over to those tracks as well.
How many questions are on the 7495X exam, and how much time do I get?
The 7495X exam contains 60-66 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 7495X exam, and what does it cost?
The passing score for the 7495X exam is 70%, and the official registration fee is USD 125. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 66 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 7495X exam?
Completion of Avaya Oceana implementation training is recommended. Candidates should have experience with Avaya Breeze, System Manager, Control Manager, and Oceana solution deployment. Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the 7495X practice questions before I buy?
Yes. Getcertkey provides a free 7495X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 7495X exam, and how is my order delivered?
Every Avaya Oceana™ Solution Integration purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 7495X exam?
The Avaya Oceana™ Solution Integration exam blueprint is organized into 7 domains. The first three are:
- Omnichannel Integration
- Agent and Customer Engagement
- Database and External Integrations
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Avaya Oceana™ Solution Integration Sample Questions:
Question #1
Which snap-in provides a single Interface through which client components can manage and retrieve customer Information from Context Store. Multimedia Database and CRM?
A. OceanaCoreDataService Snap-ln
B. CustomerManagement Snap-In
C. ContactCenterServlce Snap-In
D. Customer Journey Service Snap-In
Question #2
Using the customer history widget, Avaya Oceana Agents can search customer history to find information about previous multimedia interaction;; with the customer.
Which component holds multimedia customer history information?
A. Omnichannel Datastore
B. Avaya Aura Session Manager
C. Avaya Control Manager
D. External Data Mart
Question #3
Which two Engagement Designer(ED) configuration settings are required in Avaya Oceana3.5 after deploying the workflow for Voice /Elite? (Choose two.)
A. Configure Routing Rule for Self-Service
B. Configure attributes under provisioning cluster for the deployed voice workflow
C. Configure attributes for Voice assisted and Self-Service flows from ED Admin Console
D. Configure Rule Group for Voice assisted and Self-Service flows
E. Configure attributes for Voice-assisted and Self-Service from ED Admin Design
Question #4
Which Statement describes the Avaya Control Manager Application Server function?
A. It Is responsible for provisioning components from Control Manage! with the different Avaya applications.
B. It performs the business logic between the and user Interface and the database.
C. It provides the database that stores the Control Manager System configuration.
D. It provides a set of web services thatdeveloper's use for Integrating the Control Manager.
Question #5
Which statement about AvayaOceana EngagementDesigner (ED) Work Flows is true?
A. ED Work Flows cannot be edited by the Customers/Business Partners as per their Business Logic.
B. ED WorkFlows are not required while riskBundles are present in the management Designer.
C. ED Work Flow Is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.).
D. ED Work Flow Is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.).
Solutions:
| Question #1 Answer: C | Question #2 Answer: B | Question #3 Answer: A,D | Question #4 Answer: C | Question #5 Answer: B |
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