PDF Version DemoShort on study time for the Avaya Oceana® Solution Support exam? Getcertkey condenses your preparation into 68 focused practice questions for the 74970X exam, so even a packed schedule leaves room for steady, measurable progress.
Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60-68 |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Omnichannel DataStore management - Backup and restore procedures - Health checks and routine operations |
| Topic 2: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels |
| Topic 3: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
| Topic 4: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 5: Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - System interfaces and workflows - Architecture and core components |
Avaya Oceana® Solution Support Exam FAQ: What Candidates Ask Most
What is the Avaya 74970X exam?
The 74970X exam is the official Avaya exam behind the Avaya Certified Support Specialist (ACSS) certification, validating the skills measured by the Avaya Oceana® Solution Support credential. It sits at the Specialist level of the Avaya certification program.
How many questions are on the 74970X exam, and how much time do I get?
The 74970X exam contains 60-68 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 74970X exam, and what does it cost?
The passing score for the 74970X exam is 70%, and the official registration fee is $125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 68 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 74970X exam?
Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 74970X exam?
You can book the Avaya Oceana® Solution Support exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or onsite at Pearson VUE test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the 74970X exam?
Avaya recommends the following training resources for the Avaya Oceana® Solution Support exam:
Official courses build the foundation; the 68 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 74970X practice questions before I buy?
Yes. Getcertkey provides a free 74970X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 74970X exam, and how is my order delivered?
Every Avaya Oceana® Solution Support purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 74970X exam?
The Avaya Oceana® Solution Support exam blueprint is organized into 5 domains. The first three are:
- Maintenance and Administration — 15% of the exam
- Avaya Oceana Solution Overview — 20% of the exam
- Channel and Workspace Troubleshooting — 25% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Avaya Oceana® Solution Support Sample Questions:
Question #1
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
A. It can be set to a RONA VDN number.
B. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
C. It can be set to a Routing VDN number.
D. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
Question #2
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?
A. f785b56c-364f-4acf-9620-b723a6ca43c6
B. Eke6 qw3S2K-NyAKSJny6A
C. PfPex14xShrmrqt2A8E7eIw
D. UGZQRVhJNHhTaGlycXQYQThFN2VJdw
Question #3
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
A. Choose Import Mode: (renew for renewing synchronization)
B. Choose Import Mode: Initial (run every time for synchronization)
C. Choose Import Mode: Initial (only for Initial synchronization)
D. Choose Import Mode: Sync (run every time for synchronization)
Question #4
For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)
A. Load signed certificates for an Avaya Oceana deployment.
B. Install signed certificates for an Avaya Oceana deployment.
C. Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
D. Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
E. Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
Question #5
While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
A. CustomerControllerService
B. AgentControllerService
C. ORCRestService
D. WAlMRestService
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: B,C | Question #5 Correct Answer: C |
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