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Avaya 77201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Features | 25% | - System maintenance and backup - Call routing and dial plan configuration - User and extension management - Voice features and services |
| Topic 2: Troubleshooting and Optimization | 15% | - Common issues and resolution - Diagnostic tools and logs - Performance optimization |
| Topic 3: Installation and Initial Configuration | 25% | - Software installation and upgrade - Basic system configuration - Pre-installation planning and requirements - Network integration and IP connectivity |
| Topic 4: IP Office Platform Architecture | 20% | - Server Edition and 500V2 architecture - Hardware and software components - IP Office editions and feature sets - Deployment models and sizing |
| Topic 5: Applications and Endpoints | 15% | - Integration with third-party systems - Avaya endpoints and telephones - Unified Communications applications |
Avaya IP Office™ Platform Implement Certified Sample Questions:
1. Which feature allows an IP Office user to hold a call and retrieve it later?
A) Call Pickup
B) Call Transfer
C) Call Park
D) Call Hold
2. What is the default HTTP port for IP Office Web Manager?
A) 443
B) 80
C) 8443
D) 8080
3. Which feature allows a user to retrieve a parked call?
A) Call Pickup
B) Call Transfer
C) Call Park
D) Call Hold
4. What is the purpose of the Avaya IP Office Web Manager?
A) To provide a web-based configuration interface for Server Edition
B) To manage voicemail greetings
C) To upgrade IP phone firmware
D) To monitor call quality
5. What is the maximum number of IP500 V2 control units that can be networked in a Small Community Network (SCN)?
A) 4
B) 8
C) 32
D) 16
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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