Getcertkey offers 78200X exam preparation in three flexible formats: a printable PDF for study anywhere, a desktop test engine for realistic offline practice, and an online test engine that runs in any browser. However you prefer to prepare, the Avaya IP Office™ Platform Configuration and Maintenance material fits your routine.
Avaya 78200X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Configuration and Maintenance Exam |
| Exam Number: | 78200X |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple-choice, Scenario-based |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Real Exam Qty: | 66-67 |
| Related Certifications: | Avaya Certified Implementation Specialist - IP Office Platform (ACIS-7720) Avaya IP Office™ Platform Technical Associate Support (ASTA-3000) |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Recommended Training: | Avaya IP Office Platform Configuration & Maintenance Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Exam Page |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or on-site at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: Hold ACIS-7720 or equivalent experience; no mandatory prerequisite |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22213 |
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Platform Architecture & Requirements | 20% | - Licensing and activation - Platform versions, options and specifications - System sizing and requirements for customer scenarios |
| Installation & Implementation | 20% | - IP500 V2 hardware installation - Initial system setup and configuration - IP Office Server Edition deployment |
| Application & Feature Configuration | 20% | - Voicemail Pro configuration - One-X Portal and unified communications - ARS, short codes, hunt groups and automated attendants |
| Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics - Backup, restore and software updates - Common issues and resolution procedures |
| System & User Configuration | 25% | - System settings, time, network and security - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration - Endpoint configuration: digital, SIP, soft clients |
Avaya IP Office™ Platform Configuration and Maintenance Exam FAQ: What Candidates Ask Most
What is the Avaya 78200X exam?
The 78200X exam is the official Avaya exam behind the Avaya Certified Support Specialist - IP Office Platform (ACSS-3000) certification, validating the skills measured by the Avaya IP Office™ Platform Configuration and Maintenance credential. It sits at the Specialist level of the Avaya certification program. It also connects to Avaya Certified Implementation Specialist - IP Office Platform (ACIS-7720), Avaya IP Office™ Platform Technical Associate Support (ASTA-3000), so the knowledge you build here carries over to those tracks as well.
How many questions are on the 78200X exam, and how much time do I get?
The 78200X exam contains 66-67 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 78200X exam, and what does it cost?
The passing score for the 78200X exam is 70%, and the official registration fee is $125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 132 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 78200X exam?
Recommended: Hold ACIS-7720 or equivalent experience; no mandatory prerequisite Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 78200X exam?
You can book the Avaya IP Office™ Platform Configuration and Maintenance exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or on-site at authorized Pearson VUE test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the 78200X exam?
Avaya recommends the following training resources for the Avaya IP Office™ Platform Configuration and Maintenance exam:
Official courses build the foundation; the 132 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 78200X practice questions before I buy?
Yes. Getcertkey provides a free 78200X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 78200X exam, and how is my order delivered?
Every Avaya IP Office™ Platform Configuration and Maintenance purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 78200X exam?
The Avaya IP Office™ Platform Configuration and Maintenance exam blueprint is organized into 5 domains. The first three are:
- Application & Feature Configuration — 20% of the exam
- Platform Architecture & Requirements — 20% of the exam
- Maintenance, Troubleshooting & Upgrades — 15% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Avaya IP Office™ Platform Configuration and Maintenance Sample Questions:
Question 1
In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would you use to check they are in fact up and running?
A. Manager Application
B. Web Manager
C. Voicemail Pro Windows Client
D. System Status Application
Question 2
Time profiles can be used to automate a customer out-of hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
What would you need to create to allow customer control of the time profile?
A. Short Code
B. Directory Number
C. Time Profile
D. Hunt Group
Question 3
With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.)
A. SIP
B. E&M
C. BRI
D. Analog
E. PRI
Question 4
Which configuration areas are required to be configured by Hot Desking users, Agents, and all VoIP device users?
A. User Rights
B. Services
C. Telephony-Supervisor Settings
D. Mobility
E. Extension
Question 5
A customer has two main receptionists using SoftConsole; however, when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods.
How many licenses are required for this to work?
A. 2
B. 4
C. 8
D. 6
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C,D | Question 4 Answer: A | Question 5 Answer: B |


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