PDF Version DemoBooking the 78950X exam is an investment, and a failed attempt means paying the registration fee all over again. With 65 practice questions from Getcertkey, you walk into the Avaya Contact Center Select Implementation and Maintenance exam knowing exactly where you stand.
Avaya 78950X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center Select Implementation and Maintenance Exam |
| Exam Number: | 78950X |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 125 (approx.) |
| Passing Score: | 80% |
| Certificate Validity Period: | Typically 2 years (varies by Avaya certification policy) |
| Real Exam Qty: | 65-70 |
| Related Certifications: | Avaya Contact Center Select Certification |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: |  |
| Exam Way: | Computer-based exam (online or testing center) |
| Pre Condition: | Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 78950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Database Management | - Data aggregation intervals (daily, weekly, monthly) - Historical reporting structure |
| Topic 2: Integration and Connectivity | - Avaya Aura Media Server integration - IP Office SIP and CTI integration - Security and TLS configuration |
| Topic 3: Maintenance and Troubleshooting | - Fault isolation and log analysis - System monitoring and diagnostics tools - High availability and business continuity |
| Topic 4: ACCS Architecture and Solution Overview | - Avaya Contact Center Select components and architecture - IP Office and ACCS integration fundamentals - Deployment models and scalability options |
| Topic 5: Configuration and Administration | - ACCS configuration components and tools - Outbound campaign configuration - User and agent provisioning |
| Topic 6: Installation and Deployment | - WebLM and licensing configuration - Software and appliance deployment methods - System prerequisites and environment preparation |
Common Questions About the Avaya 78950X Exam
What is the Avaya Contact Center Select Implementation and Maintenance exam all about?
The 78950X exam is the official Avaya exam behind the Avaya Contact Center Select Certification certification, validating the skills measured by the Avaya Contact Center Select Implementation and Maintenance credential. It sits at the Professional level of the Avaya certification program. It also connects to Avaya Contact Center Select Certification, so the knowledge you build here carries over to those tracks as well.
How many questions are on the 78950X exam, and how much time do I get?
The 78950X exam contains 65-70 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 78950X exam, and what does it cost?
The passing score for the 78950X exam is 80%, and the official registration fee is USD 125 (approx.). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 65 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 78950X exam?
Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 78950X exam?
You can book the Avaya Contact Center Select Implementation and Maintenance exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Computer-based exam (online or testing center). Choose the option that suits you best when you book your seat.
What official training is recommended for the 78950X exam?
Avaya recommends the following training resources for the Avaya Contact Center Select Implementation and Maintenance exam:
Official courses build the foundation; the 65 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 78950X practice questions before I buy?
Yes. Getcertkey provides a free 78950X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 78950X exam, and how is my order delivered?
Every Avaya Contact Center Select Implementation and Maintenance purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 78950X exam?
The Avaya Contact Center Select Implementation and Maintenance exam blueprint is organized into 6 domains. The first three are:
- Maintenance and Troubleshooting
- Reporting and Database Management
- Installation and Deployment
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Avaya Contact Center Select Implementation and Maintenance Sample Questions:
Question 1
The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)
A. Broadcast
B. Unicast
C. Multicast
D. Anycast
Question 2
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
A. Trunkey option
B. Hardware Appliance option
C. DVD option
D. Software Appliance option
Question 3
Which type of activity code requires skillsets to be assigned?
A. Not Ready Reason code
B. Post Call Processing Reason code
C. Activity code
D. Walk Away Reason code
Question 4
Which statement about the function of the Access Class In Access and Partition Management Is true?
A. An Access Class will limit the Launchpad links a user may access.
B. The Access Class will prevent a user from modifying skillset properties.
C. The Access Class will be used to limit the user to report on specific contact center agents.
D. Access Classes will be used to limit a user to specific report groups.
Question 5
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
A. The UUID from Primary AAMS should be selected for use on Backup AAMS.
B. Enable High Availability should only be selected on the Primary AAMS.
C. The Replication account setup must be different between Primary and Backup AAMS.
D. The UUID from Backup AAMS should be selected for use on Primary AAMS.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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