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Salesforce Accredited Professional AP-203

AP-203

Exam Code: AP-203

Exam Name: Communications Cloud Accredited Professional

Updated: Jul 05, 2026

Q&A Number: 78 Q&As

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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
D) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote


2. Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A) Promotions
B) Time Plan
C) Discount
D) Offering


3. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
B) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
C) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
D) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.


4. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
C) UX experience is the most important. Fully design and validate the UX before designing the integration step
D) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start


5. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
B) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C) Split the order into multiple order and group order items based on the service location
D) Use the CPQ multisite feature and group the service locations and create orders for each group


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A,B
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: B

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