Salesforce Loyalty Management AP-212

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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A) That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
B) That the promotion has specified the Current Liability Amount.
C) That the flow is active and has been created to apply the promotion.
D) That the member is a campaign member of the promotion campaign.

2. For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A) Add the 'Create Case' action on the Loyalty Program Member page layout
B) Add the 'Cases' related list on the Loyalty Program Member page layout
C) Add the loyalty Program Members' related list on the Case page layout
D) Add the 'Associate Program Member' action on Case page layout

3. A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

A) Create a permission set to run reports and assign it to marketing users.
B) Modify the Marketing user profile to include permission to run reports.
C) Search Salesforce AppExchange for Loyalty Analytics apps.
D) Enable CRM Analytics and create a Loyalty app.

4. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the Loyalty Management permission set license
B) The Default Workflow User is missing the Data Pipelines Base User permission set license
C) The Default Workflow User is missing the CLAAnalytics Base User permission set license
D) The Default Workflow User is missing the CLAAnalytics Base User permission set license

5. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Field Service Lightning
B) Salesforce Customer Data Platform
C) Salesforce Marketing Cloud
D) Salesforce Cloud Intelligence

Solutions: