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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Topic 2: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 3: Device Deployment & Configuration | 35% | - Network and connectivity setup - BlackBerry Link and backup/restore - Initial setup and provisioning |
| Topic 4: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Diagnosing common issues - Software updates and OS upgrades |
| Topic 5: Security & Connectivity | 15% | - VPN, Wi-Fi, Bluetooth and cellular settings - Encryption and permissions |
| Topic 6: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
BlackBerry 10 Support Specialist Sample Questions:
1. Where can saved VPN Profiles be located on the BlackBerry Smartphone?
A) Settings. VPN
B) Settings. Network Settings. VPN
C) Options. Wi-Fi. VPN
D) Options, Security. VPN
2. The user is able to use the video chat application from home but not from their work location. What could the problem be?
A) The application is not trusted on the BlackBerry Device Service (BDS).
B) The video chat application is experiencing internal problems.
C) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
D) The users account has been locked out by the BDS.
3. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
A) BlackBerry Resource Kit
B) BlackBerry Help
C) BlackBerry Expert Support Center
D) BlackBerry Knowledge Base
4. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?
A) The time of occurrence and the device logs
B) Playbook
C) BlackBerry Device Service (BDS) server name
D) The location of the device
5. By Default, how many devices can a single user activate to one given account?
A) Ten
B) Five
C) Two
D) One
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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