SAP Certified Application Associate C-C4C14-1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Resolution category
B) Cause category
C) Product category
D) Incident category

2. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Restricted read and write access
B) Unrestricted read and write access
C) Only unrestricted write access
D) Only restricted write access

3. How can you prevent users from adding an installed base within a ticket?

A) Keep the installed base status as in Preparation
B) Use an action to block the installed base if it is active
C) Add a new inactive item to the structure of the installed base
D) Download the installed base for offline editing

4. What can you do to give the business user access to the Territory Management work center?

A) Assign the employee to the organizational structure
B) Create a new business role with the work center and assign it to the business user
C) Assign the business user to a territory
D) Use business scoping for the authorization of Territory Management

5. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Restricted read access and unrestricted write access
B) Restricted read and write access
C) Unrestricted read and write access
D) Unrestricted read access and restricted write access

Solutions: