IBM Certified Specialist C4060-156

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IBM C4060-156 Exam Syllabus Topics:

IBM System x Server Family Technical Support V1 Sample Questions:

Question #1
A System x client is interested in IBM ToolsCenter Bootable Media Creator but is concerned about functions. Which of the following describes the functions of ToolsCenter Bootable Media ?

A. Update firmware, run diagnostics, install Windows
B. Update firmware, run diagnostics, install Linux
C. Update firmware, install Linux, install Windows
D. Update firmware, update drivers, install Windows

Question #2
Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?

A. Recommend they open a service call.
B. Begin to troubleshoot the issue for the client.
C. Tell the client you are a presales resource and cannot help.
D. Tell them to google their issue online.

Question #3
A System x technical specialist has a prospective customer who is excited about PureFlex and is working on configurations for a large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. What steps should the technical specialist take to make sure the customer is satisfied with the solution?

A. Perform knowledge transfer of design requirements with the customer
B. Request Techline create configurations
C. Request Techline to perform an on site TDA
D. Engage Techline to assess configurations and assist in preparing for a TDA

Question #4
A customer wants to update their systems with the latest drivers. Which one of the following tools performs this task?

A. UpdateXpress
B. Advanced Settings Utility
C. Bootable Media Creator
D. ServerGuide

Question #5
A new IBM System x customer is implementing a consolidation strategy from a variety of competitive x86 servers and blades. The technical expert has developed a strong working relationship with the CFO who is acting as CIO. Which of the following is the minimum content of the customer support plan?

A. A list of contact numbers
B. A single contact number for resolution of any issues
C. A list of all equipment, and software previously installed
D. A copy of all previous contracts

Solutions: