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CA CAT-180 Exam Overview:
| Certification Vendor: | CA Technologies / Broadcom |
|---|---|
| Exam Name: | CA Service Desk Manager r12 Professional Exam |
| Exam Number: | CAT-180 |
| Exam Format: | Multiple-choice |
| Passing Score: | Typically ~70% (official passing score not publicly published) |
| Related Certifications: | CA Service Desk Manager Professional for later releases CA Service Desk Manager r12 Administrator (CAT-200) CA Service Desk Manager Fundamentals |
| Exam Duration: | Approx. 90 (varies by region) |
| Available Languages: | English |
| Exam Price: | Varies by region (commonly ~USD 250) |
| Certificate Validity Period: | Certification validity typically 2–3 years (vendor policy) |
| Real Exam Qty: | Approximately 40–75 (varies by version and delivery vendor) |
| Sample Questions: |  |
| Exam Way: | Proctored onsite or online (through approved testing provider) |
| Pre Condition: | Recommended experience with CA Service Desk Manager r12; no formal prerequisite required |
| Official Syllabus URL: | https://www.broadcom.com |
CA CAT-180 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Additional Topics | - Reporting and Performance Monitoring - Configuration and Knowledge Management |
| Topic 2: Service Desk Operations | - Problem and Change Management - Incident Management Process |
| Topic 3: Administration and Management | - User Interface and Navigation - Role-Based Security and Administrative Tasks |
| Topic 4: Installation and Configuration | - Configuring Incident and Problem Management - Product Installation Procedures |
| Topic 5: Service Desk Manager Overview | - Understanding CA Service Desk Manager Architecture - Key Features and Capabilities |
Common Questions About the CA CAT-180 Exam
What is the CA Service Desk Manager r12 Professional exam all about?
The CAT-180 exam is the official CA Technologies / Broadcom exam behind the CA Certifications certification, validating the skills measured by the CA Service Desk Manager r12 Professional credential. It sits at the Professional level of the CA Technologies / Broadcom certification program. It also connects to CA Service Desk Manager r12 Administrator (CAT-200), CA Service Desk Manager Fundamentals, CA Service Desk Manager Professional for later releases, so the knowledge you build here carries over to those tracks as well.
How many questions are on the CAT-180 exam, and how much time do I get?
The CAT-180 exam contains Approximately 40–75 (varies by version and delivery vendor) questions to be completed within Approx. 90 (varies by region). Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the CAT-180 exam, and what does it cost?
The passing score for the CAT-180 exam is Typically ~70% (official passing score not publicly published), and the official registration fee is Varies by region (commonly ~USD 250). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 40 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the CAT-180 exam?
Recommended experience with CA Service Desk Manager r12; no formal prerequisite required Requirements can change when CA Technologies / Broadcom revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the CAT-180 practice questions before I buy?
Yes. Getcertkey provides a free CAT-180 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if CA revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the CAT-180 exam, and how is my order delivered?
Every CA Service Desk Manager r12 Professional purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the CAT-180 exam?
The CA Service Desk Manager r12 Professional exam blueprint is organized into 5 domains. The first three are:
- Additional Topics
- Administration and Management
- Installation and Configuration
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
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