PDF Version DemoThe ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam has a reputation for breadth, and many candidates underestimate how much ground it covers. Getcertkey closes those gaps with 200 practice questions that reflect the style and difficulty you can expect in 2026.
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers), Scenario-based questions |
| Real Exam Qty: | 60 |
| Exam Price: | $450 USD |
| Certificate Validity Period: | 2 years |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management ServiceNow Certified System Administrator Certified Implementation Specialist - Data Foundations (CMDB & CSDM) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 20% | - Root cause analysis and documentation - Problem lifecycle, identification, and investigation - Problem resolution and closure processes - Known error and workaround management |
| Topic 2: Change Management | 20% | - Change scheduling, risk assessment, and implementation - Change types: Standard, Normal, Emergency - Change success measurement and reporting - Change models, approval workflows, and policies |
| Topic 3: Integrations & Advanced Features | 10% | - Service Portfolio Management - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications - Service Operations Workspace configuration |
| Topic 4: Request Fulfillment & Service Catalog | 15% | - Service catalog design, items, and categories - Service level agreements for requests - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes |
| Topic 5: Incident Management | 30% | - Assignment rules, escalation, and notifications - Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states - Incident lifecycle and process flow |
| Topic 6: Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CMDB integration with ITSM processes - CI identification, reconciliation, and normalization |
Common Questions About the ServiceNow CIS-ITSM日本語 Exam
What is the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam all about?
The CIS-ITSM日本語 exam is the official ServiceNow exam behind the Certified Implementation Specialist - IT Service Management certification, validating the skills measured by the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) credential. It sits at the Specialist level of the ServiceNow certification program. It also connects to Certified Implementation Specialist - Data Foundations (CMDB & CSDM), ServiceNow Certified System Administrator, Certified Implementation Specialist - IT Operations Management, so the knowledge you build here carries over to those tracks as well.
How many questions are on the CIS-ITSM日本語 exam, and how much time do I get?
The CIS-ITSM日本語 exam contains 60 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the CIS-ITSM日本語 exam, and what does it cost?
The passing score for the CIS-ITSM日本語 exam is Approx 70% (scaled scoring, may vary slightly), and the official registration fee is $450 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 200 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the CIS-ITSM日本語 exam?
Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience Requirements can change when ServiceNow revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the CIS-ITSM日本語 exam?
You can book the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the CIS-ITSM日本語 exam?
ServiceNow recommends the following training resources for the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam:
Official courses build the foundation; the 200 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the CIS-ITSM日本語 practice questions before I buy?
Yes. Getcertkey provides a free CIS-ITSM日本語 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ServiceNow revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the CIS-ITSM日本語 exam, and how is my order delivered?
Every ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the CIS-ITSM日本語 exam?
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam blueprint is organized into 6 domains. The first three are:
- Request Fulfillment & Service Catalog — 15% of the exam
- Change Management — 20% of the exam
- Configuration Management Database (CMDB) — 5% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) Sample Questions:
Question 1
ServiceNow には、すべてのサービスに関する情報を含むリソースが含まれています。これは、従業員や顧客へのサービスの販売と提供をサポートするために使用されます。これには、成果物、オプション、価格、納期、パフォーマンス目標に関する情報が含まれます。
このリソースは何と呼ばれますか?
A. サービスワンストップショップ
B. サービスダッシュボード
C. サービスマップ
D. サービスポータル
E. サービスカタログ
Question 2
機能は製品およびリリースにどのように関連していますか?
A. 製品には関連する機能があり、リリースに分類されます。
B. 製品は機能を使用してリリース タイプを定義します
C. 機能はリリースに含まれており、製品には関連付けられていません。
D. 緊急リリースには製品と機能を含めることができます
Question 3
サービスポートフォリオ管理で構築されたサービスとオファリング間の関係は、どのように構成管理データベース(CMDB)に転送されるのでしょうか？
A. 必要なCMDB関係と依存関係はすべて手動で作成する必要があります
B. CMDBでは、親子関係(サービス：オファリング)のみが自動的に作成されます。
C. CMDB上のすべての関係と依存関係は、サービスとオファリングを公開すると自動的に作成されます。
D. サービスがビジネスサービスとして定義されている場合、関係と依存関係は自動的にCMDBに記録されます。
Question 4
ITSM ロール プラグインをアクティブ化すると、インシデント アプリケーションに対してどのような追加の詳細なロールが作成されますか?
2 つの答えを選択してください
A. sn_incident_insert
B. sn_incident_write
C. sn_incident_read
D. sn_incident_update
Question 5
リリース管理では、スコーピングから承認待ちへの状態の移行を制御するものは何ですか?
A. 手動状態選択
B. 状態モデル
C. ワークフロー
D. 流れ
Solutions:
| Question 1 Answer: E | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B,C | Question 5 Answer: C |
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