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SAP C_C4H510_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1911 |
| Exam Number: | C_C4H510_01 |
| Exam Price: | USD 550 |
| Certificate Validity Period: | Generally valid until the underlying SAP product version is retired |
| Passing Score: | 64% |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Related Certifications: | SAP Certified Development Associate - SAP Cloud for Customer 1911 SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Sample Questions: |  |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/ |
SAP C_C4H510_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Configuration | 12% - 18% | - Implementation and Fine-Tuning
|
| Knowledge Base | 8% - 12% | - Knowledge Management
|
| Master Data Management | 8% - 12% | - Business Partner Data
|
| Service Elements | 8% - 12% | - Core Service Capabilities
|
| Communication Channels and Utilities | 8% - 12% | - Customer Communication
|
| Service Objects | 12% - 18% | - Service Requests and Tickets
|
| Workflow and Approval Processes | < 8% | - Business Process Automation
|
| Analytics and Reporting | 8% - 12% | - Reporting
|
| Service Cloud Integration | < 8% | - Integration Scenarios
|
| User Management | 8% - 12% | - Users and Authorizations
|
SAP Certified Application Associate - SAP Service Cloud 1911 Exam FAQ: What Candidates Ask Most
What is the SAP C_C4H510_01 exam?
The C_C4H510_01 exam is the official SAP exam behind the SAP Certified Application Associate certification, validating the skills measured by the SAP Certified Application Associate - SAP Service Cloud 1911 credential. It sits at the Associate level of the SAP certification program. It also connects to SAP Certified Application Associate - SAP Sales Cloud 1911, SAP Certified Development Associate - SAP Cloud for Customer 1911, so the knowledge you build here carries over to those tracks as well.
How many questions are on the C_C4H510_01 exam, and how much time do I get?
The C_C4H510_01 exam contains 80 questions to be completed within 180 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the C_C4H510_01 exam, and what does it cost?
The passing score for the C_C4H510_01 exam is 64%, and the official registration fee is USD 550. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 120 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the C_C4H510_01 exam?
No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses. Requirements can change when SAP revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the C_C4H510_01 practice questions before I buy?
Yes. Getcertkey provides a free C_C4H510_01 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if SAP revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the C_C4H510_01 exam, and how is my order delivered?
Every SAP Certified Application Associate - SAP Service Cloud 1911 purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the C_C4H510_01 exam?
The SAP Certified Application Associate - SAP Service Cloud 1911 exam blueprint is organized into 10 domains. The first three are:
- Analytics and Reporting — 8% - 12% of the exam
- User Management — 8% - 12% of the exam
- Service Cloud Integration — < 8% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
SAP Certified Application Associate - SAP Service Cloud 1911 Sample Questions:
Question 1
Which of the following data items are required to create a registered product?
There are 2 correct answers to this question.
Response:
A. Reference data
B. Serial ID
C. Warranty ID
D. Customer
Question 2
In which of the following objects do you see the Maintenance Plan work center view?
There are 3 correct answers to this question.
Response:
A. Contract
B. Contact
C. Registered product
D. Customer
E. Installed base
Question 3
Where do you configure service levels in SAP Coud for Service?
There are 2 correct answers to this question.
Response:
A. In Scoping
B. In Fine-Tuning
C. In Administrator Work Center
D. In the Service Control Center
Question 4
Which work center can you request a production tenant from?
There are 2 correct answers to this question.
Response:
A. Data Privacy Management work center
B. Administrator work center
C. Service Control work center
D. Business Configuration work center
Question 5
Which of the following actions can you perform with the Administration Adaptation function?
There are 3 correct answers to this question.
Response:
A. Disable Key User properties
B. Change My Settings
C. Edit custom forms and reports
D. Create and extension field and define its properties
E. Assign a page layout to achieve dynamic user interfaces
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A,C,E | Question 3 Answer: A,C | Question 4 Answer: C,D | Question 5 Answer: A,D,E |
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