PDF Version DemoWalking into the Certified-Business-Analyst exam unprepared for its pace is a risk you do not need to take. The Getcertkey test engines recreate the pressure of the Salesforce Certified Business Analyst testing environment, so when exam day arrives in 2026, it feels like just another practice session.
Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Exam Format: | Multiple-choice, Multi-select, Scenario-based |
| Certificate Validity Period: | Valid indefinitely with required maintenance modules |
| Passing Score: | 72% |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | US$200 + applicable taxes |
| Recommended Training: | Salesforce Business Analyst Trailmix |
| Exam Registration: | Pearson VUE Scheduling Salesforce Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Write clear, testable acceptance criteria - Document and maintain user stories |
| Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements |
| Development Support and User Acceptance | 12% | - Plan and execute user acceptance testing - Support solution development and clarify requirements - Validate solution against requirements |
| Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Map business processes to Salesforce capabilities - Create functional specifications and design documents |
| Customer Discovery | 17% | - Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges - Document business processes and scope - Understand BA roles across implementation lifecycle |
| Change Management and Enablement | 17% | - Identify change impacts and risks - Support adoption and training activities - Develop change enablement strategies |
Certified-Business-Analyst Exam FAQs for 2026 Candidates
Which certification does the Certified-Business-Analyst exam lead to?
The Certified-Business-Analyst exam is the official Salesforce exam behind the Salesforce Certified Business Analyst certification, validating the skills measured by the Salesforce Certified Business Analyst credential. It sits at the Professional level of the Salesforce certification program.
How many questions are on the Certified-Business-Analyst exam, and how much time do I get?
The Certified-Business-Analyst exam contains 60-65 questions to be completed within 105 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the Certified-Business-Analyst exam, and what does it cost?
The passing score for the Certified-Business-Analyst exam is 72%, and the official registration fee is US$200 + applicable taxes. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 315 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the Certified-Business-Analyst exam?
No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity Requirements can change when Salesforce revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the Certified-Business-Analyst exam?
You can book the Salesforce Certified Business Analyst exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or onsite at authorized Pearson VUE test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the Certified-Business-Analyst exam?
Salesforce recommends the following training resources for the Salesforce Certified Business Analyst exam:
Official courses build the foundation; the 315 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the Certified-Business-Analyst practice questions before I buy?
Yes. Getcertkey provides a free Certified-Business-Analyst PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Salesforce revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the Certified-Business-Analyst exam, and how is my order delivered?
Every Salesforce Certified Business Analyst purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the Certified-Business-Analyst exam?
The Salesforce Certified Business Analyst exam blueprint is organized into 6 domains. The first three are:
- Customer Discovery — 17% of the exam
- Development Support and User Acceptance — 12% of the exam
- Requirements Gathering and Management — 18% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Salesforce Certified Business Analyst Sample Questions:
Question 1
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?
A. Integrated Definition for Process Description Capture Method (IDEF3)
B. Business Process Modeling Notation (BPMN)
C. Vision, Values, Methods, Obstacles, and Measures (V2MOM)
Question 2
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
A. Architect a solution, configure a sandbox, and build a proof of concept.
B. Elicit requirements, create flows and process diagrams, and understand business analytics.
C. Elicit requirements, build automation, and deploy a solution,
Question 3
Which of the salesforce app providers will be able to unlock a locked user with their phones?
A. Only those that download the app from the App Exchange.
B. iOS (App Store)
C. Android (Google Play)
D. All of them.
Question 4
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
A. Deploy
B. Plan
C. Build
D. Test
Question 5
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?
A. Verify Lightning page loading time.
B. Identify top project priorities.
C. Understand the project scope.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: B |
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