Certification exams change, and Getcertkey keeps pace: the E20-920 practice question set is reviewed continuously and updated free of charge for 365 days. Your EMC Cloud Services Expert Exam for Cloud Architects preparation stays aligned with the current exam throughout 2026 and beyond.
EMC E20-920 Exam Overview:
| Certification Vendor: | EMC |
|---|---|
| Exam Name: | Cloud Services Expert Exam for Cloud Architects |
| Exam Number: | E20-920 |
| Passing Score: | 63% |
| Related Certifications: | IT-as-a-Service Expert Exam for Cloud Architects Cloud Infrastructure Specialist Exam for Cloud Architects EMC Cloud Architect (EMCCA) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 200 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Real Exam Qty: | ~60 |
| Sample Questions: | ![]() |
| Exam Way: | Proctored exam delivered through Pearson VUE testing centers. |
| Pre Condition: | Recommended to hold Cloud Infrastructure Specialist-level knowledge and experience in cloud architecture. E20-920 was part of the EMC Cloud Architect (EMCCA) certification track. |
| Official Syllabus URL: | https://learning.dell.com/ |
EMC E20-920 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Hybrid and Multi-Cloud Services | - Service brokerage concepts - Hybrid cloud service integration - Multi-cloud management considerations |
| Topic 2: Financial Management and Governance | - Chargeback and showback models - Governance frameworks - Cost optimization - Risk and compliance management |
| Topic 3: Cloud Service Design | - Service catalog design - Service lifecycle management - Service level management |
| Topic 4: IT-as-a-Service Strategy | - Cloud service models - Business drivers for ITaaS - IT transformation initiatives |
| Topic 5: Cloud Service Operations | - Provisioning and automation - Capacity and availability management - Monitoring and reporting |
| Topic 6: Cloud Service Automation | - Orchestration workflows - Self-service capabilities - Policy-based automation |
| Topic 7: Security and Compliance | - Identity and access management - Cloud security governance - Compliance and audit requirements |
Common Questions About the EMC E20-920 Exam
What is the EMC Cloud Services Expert Exam for Cloud Architects exam all about?
The E20-920 exam is the official EMC exam behind the EMC Cloud Services certification, validating the skills measured by the EMC Cloud Services Expert Exam for Cloud Architects credential. It sits at the Expert level of the EMC certification program. It also connects to EMC Cloud Architect (EMCCA), Cloud Infrastructure Specialist Exam for Cloud Architects, IT-as-a-Service Expert Exam for Cloud Architects, so the knowledge you build here carries over to those tracks as well.
How many questions are on the E20-920 exam, and how much time do I get?
The E20-920 exam contains ~60 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the E20-920 exam, and what does it cost?
The passing score for the E20-920 exam is 63%, and the official registration fee is USD 200. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 110 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the E20-920 exam?
Recommended to hold Cloud Infrastructure Specialist-level knowledge and experience in cloud architecture. E20-920 was part of the EMC Cloud Architect (EMCCA) certification track. Requirements can change when EMC revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the E20-920 practice questions before I buy?
Yes. Getcertkey provides a free E20-920 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EMC revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the E20-920 exam, and how is my order delivered?
Every EMC Cloud Services Expert Exam for Cloud Architects purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the E20-920 exam?
The EMC Cloud Services Expert Exam for Cloud Architects exam blueprint is organized into 7 domains. The first three are:
- IT-as-a-Service Strategy
- Cloud Service Design
- Cloud Service Automation
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
EMC Cloud Services Expert Exam for Cloud Architects Sample Questions:
Question #1
An IT organization is in the process of transitioning to an ITaaS model and adopting cloud services. The Chief Information Officer (CIO) is very concerned about the cultural shift in mindset that will be required in order to achieve success.
What might this concern be?
A. It has to change from reacting to problems towards proactively creating services that meet business needs.
B. Lines of business have to culturally change and only adopt IT's service offering to prevent Shadow IT
C. External service providers have to be retained to educate IT stuff on operating like one of them
D. IT staff have to learn to focus only IT efficiently and costs
Question #2
The principles of Autonomy, Abstraction, Discoverability, Composability, and Reusability are all principles of what?
A. Service inventory
B. Service characteristics
C. Delivery models
D. Application profiling
Question #3
An organization will be deploying services in a new private cloud infrastructure. The organization has a strong enterprise and IT governance framework in place.
How will this framework likely be enhanced in the new cloud environment?
A. The enterprise governance board will be expanded to include cloud architects
B. IT silos will be replaced with a business oriented framework
C. Policies will be added that support each component of the service lifecycle
D. Policies will be added that support the addition of availability zones
Question #4
A bricks-and-mortar electronics retailer wants to increase sales by selling products through an online portal in addition stores. To achieve this, they have assembled a team of software developers to build the online portal and the selling capability.
Which cloud service model should they consider to quickly develop this solution?
A. PaaS
B. IaaS
C. BaaS
D. SaaS
Question #5
In a hypothetical future scenario, a security company has deployed a large fleet of surveillance drones to observe customer facilities. Audio and visual as well as radio spectrum and infrared data are transmitted back to the security company for processing.
The data is run through multiple virtual assistances and expert systems to detect and tag anomalies and potential threats in the data streams before passing team along to human security personnel.
What emerging 3 rd Platform technologies would enable the desired capabilities?
A. Big data analytics, augmented humans, and robotics
B. Augmented humans, robotics, and machine learning
C. Machine learning, big data analytics, and augmented humans
D. Robotics, machine learning, and big data analytics
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: B | Question #3 Correct Answer: C | Question #4 Correct Answer: A | Question #5 Correct Answer: D |


PDF Version Demo
1118 Customer Reviews




Quality and ValueGetCertKey Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our GetCertKey testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyGetCertKey offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.