Genesys Cloud CX GCX-AI-GPE

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As log files
B) As agent performance scores
C) As event bubbles with timestamps
D) As node-based flowcharts

2. After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A) Assigning GPR permissions to agents
B) Through API integration with the IVR
C) Migrating all calls to Genesys Messenger
D) By toggling the activation switch on the queue configuration page

3. Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

A) Skills assigned to the queue
B) Associated outcome scores
C) Queue name and division
D) Queue's voice and digital permissions

4. What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
Response:

A) Reduced queue depth
B) Agents are working less
C) Higher routing error rates
D) More efficient agent routing

5. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Enable GPR from the queue config
B) Disable AI for future calls
C) Archive the queue data
D) Notify supervisors of routing change

Solutions: