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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
|---|---|
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Related Certifications: | ITIL® Strategic Leader ITIL® Master ITIL® Intermediate ITIL® Managing Professional |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Available Languages: | Chinese, English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Japanese |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Recommended Training: | Official ITIL 4 Foundation Training PeopleCert Learning Resources |
| Exam Registration: | AXELOS ITIL Certification Page PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 15% | - Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People |
| ITIL Service Value System (SVS) | 20% | - Governance - Continual Improvement - Overview of the SVS - ITIL Guiding Principles - Service Value Chain |
| Key Concepts of Service Management | 15% | - Role of ITIL in Service Management - Definitions: Service, Product, Value, Outcome, Utility, Warranty |
| Service Value Chain Activities | 20% | - Plan - Engage - Obtain/Build - Deliver and Support - Design and Transition - Improve |
| ITIL Management Practices | 30% | - General Management Practices
|
Common Questions About the ISEB ISEB-ITILF Exam
What is the ISEB The Foundation Examination - ITIL® exam all about?
The ISEB-ITILF exam is the official ISEB / AXELOS / PeopleCert exam behind the ITIL® Foundation certification, validating the skills measured by the ISEB The Foundation Examination - ITIL® credential. It sits at the Foundation / Entry Level level of the ISEB / AXELOS / PeopleCert certification program. It also connects to ITIL® Intermediate, ITIL® Managing Professional, ITIL® Strategic Leader, ITIL® Master, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ISEB-ITILF exam, and how much time do I get?
The ISEB-ITILF exam contains 40 questions to be completed within 60 (90 for non-native English speakers). Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ISEB-ITILF exam, and what does it cost?
The passing score for the ISEB-ITILF exam is 65% (26 out of 40), and the official registration fee is $250–$385 USD / €220–€350 EUR. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 215 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ISEB-ITILF exam?
No formal prerequisites; open to all candidates Requirements can change when ISEB / AXELOS / PeopleCert revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ISEB-ITILF exam?
You can book the ISEB The Foundation Examination - ITIL® exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online remote proctored or in-person at accredited test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ISEB-ITILF exam?
ISEB / AXELOS / PeopleCert recommends the following training resources for the ISEB The Foundation Examination - ITIL® exam:
Official courses build the foundation; the 215 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ISEB-ITILF practice questions before I buy?
Yes. Getcertkey provides a free ISEB-ITILF PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ISEB revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ISEB-ITILF exam, and how is my order delivered?
Every ISEB The Foundation Examination - ITIL® purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ISEB-ITILF exam?
The ISEB The Foundation Examination - ITIL® exam blueprint is organized into 5 domains. The first three are:
- Service Value Chain Activities — 20% of the exam
- Four Dimensions of Service Management — 15% of the exam
- Key Concepts of Service Management — 15% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ISEB The Foundation Examination - ITIL® Sample Questions:
Question #1
Which statement BEST represents the guidance on incident logging?
A. The service desk decide which incidents to log
B. All incidents must be fully logged
C. Incidents must only be logged if a resolution is not immediately available
D. Only incidents reported to the service desk can be logged
Question #2
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
A. None of the above
B. Both of the above
C. 2 only
D. 1 only
Question #3
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A. Event management, incident management, problem management, request fulfilment, and access management
B. Incident management, problem management, service desk, request fulfilment, and event management
C. Event management, incident management, change management, and access management
D. Incident management, service desk, request fulfilment, access management, and event management
Question #4
What is the act of transforming resources and capabilities into valuable service better known as?
A. Resource management
B. Service management
C. Incident management
D. Service support
Question #5
Which of the following is an objective of business relationship management?
A. To ensure high levels of customer satisfaction
B. To secure funding to manage the provision of services
C. To identify patterns of business activity
D. To ensure strategic plans for IT services exist
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: B | Question #5 Correct Answer: A |
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