ISEB Certification ISEB-ITILF

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which statement BEST represents the guidance on incident logging?

A) The service desk decide which incidents to log
B) All incidents must be fully logged
C) Incidents must only be logged if a resolution is not immediately available
D) Only incidents reported to the service desk can be logged

2. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) None of the above
B) Both of the above
C) 2 only
D) 1 only

3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Event management, incident management, problem management, request fulfilment, and access management
B) Incident management, problem management, service desk, request fulfilment, and event management
C) Event management, incident management, change management, and access management
D) Incident management, service desk, request fulfilment, access management, and event management

4. What is the act of transforming resources and capabilities into valuable service better known as?

A) Resource management
B) Service management
C) Incident management
D) Service support

5. Which of the following is an objective of business relationship management?

A) To ensure high levels of customer satisfaction
B) To secure funding to manage the provision of services
C) To identify patterns of business activity
D) To ensure strategic plans for IT services exist

Solutions: