PDF Version DemoBooking the ITIL-4-CDS exam is an investment, and a failed attempt means paying the registration fee all over again. With 89 practice questions from Getcertkey, you walk into the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam knowing exactly where you stand.
Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support (CDS) |
| Exam Number: | ITIL-4-CDS |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert CPD / Continuous Professional Development) |
| Available Languages: | English, Multiple local languages via PeopleCert delivery platform |
| Exam Format: | Multiple-choice questions, Scenario-based questions |
| Exam Price: | Varies by region (~USD 250–500) |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 40 |
| Recommended Training: | ITIL 4 CDS Official Training (PeopleCert) |
| Exam Registration: | PeopleCert Official Exam Registration |
| Sample Questions: |  |
| Exam Way: | Available via online proctored exam or authorized test center. |
| Pre Condition: | ITIL 4 Foundation certification is required prior to attempting this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Streams and Service Delivery | - Workflow optimization
|
| ITSM Practices in Create, Deliver and Support | - Change Enablement
|
| Service Performance and Measurement | - Continual improvement
|
| Organizational Structure and Service Value System | - ITIL Service Value System (SVS)
|
| Team Collaboration and Shift-Left Approach | - Shift-left principles
|
Common Questions About the Peoplecert ITIL-4-CDS Exam
What is the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam all about?
The ITIL-4-CDS exam is the official PeopleCert exam behind the ITIL 4 Specialist: Create, Deliver and Support certification, validating the skills measured by the Peoplecert ITIL 4 Specialist: Create, Deliver and Support credential. It sits at the Specialist level of the PeopleCert certification program. It also connects to ITIL 4 Foundation, ITIL 4 Managing Professional, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ITIL-4-CDS exam, and how much time do I get?
The ITIL-4-CDS exam contains 40 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ITIL-4-CDS exam, and what does it cost?
The passing score for the ITIL-4-CDS exam is 70% (28/40), and the official registration fee is Varies by region (~USD 250–500). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 89 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ITIL-4-CDS exam?
ITIL 4 Foundation certification is required prior to attempting this exam. Requirements can change when PeopleCert revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ITIL-4-CDS exam?
You can book the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Available via online proctored exam or authorized test center.. Choose the option that suits you best when you book your seat.
What official training is recommended for the ITIL-4-CDS exam?
PeopleCert recommends the following training resources for the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam:
Official courses build the foundation; the 89 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ITIL-4-CDS practice questions before I buy?
Yes. Getcertkey provides a free ITIL-4-CDS PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Peoplecert revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ITIL-4-CDS exam, and how is my order delivered?
Every Peoplecert ITIL 4 Specialist: Create, Deliver and Support purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ITIL-4-CDS exam?
The Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam blueprint is organized into 5 domains. The first three are:
- Service Performance and Measurement
- Team Collaboration and Shift-Left Approach
- Value Streams and Service Delivery
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question 1
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
A. Shift-left
B. Robotic process automation
C. Shortest item first
D. Swarming
Question 2
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?
A. Reducing the time it takes to provide environments for projects
B. Designing a continuous integration/continuous delivery pipeline
C. Minimizing handoffs between specialists within a development team
D. Reducing the time spent assessing and approving changes
Question 3
A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
A. Outsourcing
B. Swarming
C. Results-based measurement
D. Advanced analytics
Question 4
Which statement about `service integration as a service' isCORRECT?
A. The service integrator does not deliver any services to the organization
B. Multiple vendors provide the service integration and management function
C. The service integrator can be easily replaced by other vendors to leverage better pricing
D. The service integrator provides services and manages other vendors
Question 5
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?
A. Improve the integration of tools to ensure there are no gaps between processes
B. Use value stream mapping to help understand the end-to-end flow of user support
C. Review skills and competencies of user support staff to ensure they have the required capability
D. Encourage teams to collaborate so they can focus on value for users
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B |
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