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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 2: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 3: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 4: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 5: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
| Topic 6: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Topic 7: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?
A) Suppliers can be managed without contracts
B) Monitoring becomes unnecessary
C) Components can be changed and released independently
D) Governance requirements no longer apply
2. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
A) Take quick action to stabilize the situation
B) Use safe-to-fail experiments to collect knowledge
C) Set clear objectives and apply proven best practices
D) Ask experts to analyse the options and provide a recommendation
3. Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design
A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2
4. An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
A) Digital transformation
B) High velocity IT
C) Digital organization
D) IT transformation
5. An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
A) Definition of done
B) Chaos engineering
C) Infrastructure as code
D) Minimum viable product (MVP)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |


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