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ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Exam Price: | $495 USD |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice, Closed Book, Proctored |
| Certificate Validity Period: | 3 years |
| Available Languages: | English, Japanese, German, Arabic, Spanish, Chinese, Portuguese, French, Dutch |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at accredited centers |
| Pre Condition: | ITIL 4 Foundation certification + completion of accredited training course |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Creating Services | 25% | - Service design and development
|
| Supporting Services | 25% | - Service request management - Incident and problem management - Knowledge management - Continual improvement |
| Service Value Streams | 25% | - Planning and building value streams
|
| Delivering Services | 25% | - Service operation and delivery
|
Common Questions About the ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Exam
What is the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam all about?
The ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam is the official AXELOS / PeopleCert exam behind the ITIL 4 Specialist: Create, Deliver and Support certification, validating the skills measured by the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) credential. It sits at the Specialist level of the AXELOS / PeopleCert certification program. It also connects to ITIL 4 Foundation, ITIL 4 Managing Professional, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam, and how much time do I get?
The ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam contains 40 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam, and what does it cost?
The passing score for the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam is 70% (28/40), and the official registration fee is $495 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 74 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam?
ITIL 4 Foundation certification + completion of accredited training course Requirements can change when AXELOS / PeopleCert revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam?
You can book the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or onsite at accredited centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam?
AXELOS / PeopleCert recommends the following training resources for the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam:
Official courses build the foundation; the 74 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ITIL-4-Specialist-Create-Deliver-and-Support日本語 practice questions before I buy?
Yes. Getcertkey provides a free ITIL-4-Specialist-Create-Deliver-and-Support日本語 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ITIL revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam, and how is my order delivered?
Every ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam?
The ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam blueprint is organized into 4 domains. The first three are:
- Supporting Services — 25% of the exam
- Creating Services — 25% of the exam
- Service Value Streams — 25% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) Sample Questions:
Question 1
結果に基づく測定とレポートの例はどれですか?
A. サプライヤー関連のサービス中断回数の測定と報告
B. サービスデスクスタッフの労働時間を測定し報告する
C. クローズしたインシデントに対する顧客満足度の測定と報告
D. 顧客やユーザーにサービスを提供するコストの測定と報告
Question 2
マネージャーは、様々な文化的背景を持つ多様なチームと仕事をしています。チームの効率性を高め、文化の違いを効果的に管理するために、マネージャーは何を優先すべきでしょうか？
A. 境界や制約を設けずに文化的多様性を奨励する
B. 多様なチーム文化が会社の価値観と一致していることを確認する
C. 企業文化がチームの文化的背景に適合していることを確認する
D. すべてのチームにわたって統一された企業文化を定義し、推進する
Question 3
あるテクノロジー企業は、顧客サポートリクエストを管理するための新しいチケットシステムを導入しました。
しかし、緊急度と複雑さの度合いが異なるため、これらのチケットを効果的に優先順位付けし、管理することが困難になっています。優先度の高い問題が遅延する一方で、重要度の低いリクエストへの対応が早すぎるため、顧客の不満やワークフローの非効率性につながっています。この状況をどのように改善すべきでしょうか？
A. 非常に混雑している時間帯にリクエストの記録を停止する
B. チケットの送信を制限してサポートスタッフの作業負荷を軽減します
C. 受信順に基づいてチケットを優先順位付けする
D. 各チケットの影響と緊急性を評価する動的な優先順位付けモデルを開発する
Question 4
システム内のさまざまなレベルを理解し、サービスを設計する際に複数のシステムが調整され統合されていることを確認することに焦点を当てた概念はどれですか?
A. 顧客志向
B. 統合とデータ共有
C. ここ/CD
D. ロボティックプロセスオートメーション
Question 5
部門横断的なチームが、新しい金融サービスの開発をサポートするバリュー ストリームを設計しています。
チームのメンバーの中には、複数のバリューストリームが必要だと提案している人もいます。
複数のバリューストリームの必要性に最も影響を与える可能性のある要因は何ですか?
A. サービスコンポーネントの調達に使用されるサプライヤーの数
B. サービスが社内顧客向けか社外顧客向けか
C. 開発作業を管理するために使用される方法
D. サービスをサポートするために必要なプラクティスの数
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |
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