PDF Version DemoBooking the ITIL-4-Specialist-Create-Deliver-and-Support exam is an investment, and a failed attempt means paying the registration fee all over again. With 74 practice questions from Getcertkey, you walk into the ITIL 4 Specialist: Create, Deliver and SupportExam exam knowing exactly where you stand.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support Examination |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Exam Format: | Multiple Choice, Closed Book |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Price: | Varies by region (approximately £350–£500 GBP equivalent) |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (typically 28/40) |
| Certificate Validity Period: | No expiry (ITIL 4 certifications are currently valid indefinitely) |
| Available Languages: | English |
| Recommended Training: | PeopleCert Official ITIL 4 CDS Training |
| Exam Registration: | PeopleCert ITIL Certification Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person exam via PeopleCert accredited providers |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Practices Supporting Create, Deliver and Support | - Service Management Practices
|
| Topic 2: Value Streams for Service Management | - Service value stream design
|
| Topic 3: Service Value System and Practices | - Organizational structure and teams
|
Common Questions About the ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam
What is the ITIL 4 Specialist: Create, Deliver and SupportExam exam all about?
The ITIL-4-Specialist-Create-Deliver-and-Support exam is the official PeopleCert (formerly AXELOS) exam behind the ITIL 4 Specialist: Create, Deliver and Support certification, validating the skills measured by the ITIL 4 Specialist: Create, Deliver and SupportExam credential. It sits at the Specialist level of the PeopleCert (formerly AXELOS) certification program. It also connects to ITIL 4 Foundation, ITIL 4 Managing Professional, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ITIL-4-Specialist-Create-Deliver-and-Support exam, and how much time do I get?
The ITIL-4-Specialist-Create-Deliver-and-Support exam contains 40 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ITIL-4-Specialist-Create-Deliver-and-Support exam, and what does it cost?
The passing score for the ITIL-4-Specialist-Create-Deliver-and-Support exam is 70% (typically 28/40), and the official registration fee is Varies by region (approximately £350–£500 GBP equivalent). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 74 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ITIL-4-Specialist-Create-Deliver-and-Support exam?
ITIL 4 Foundation certification is required before taking this exam. Requirements can change when PeopleCert (formerly AXELOS) revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ITIL-4-Specialist-Create-Deliver-and-Support exam?
You can book the ITIL 4 Specialist: Create, Deliver and SupportExam exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or in-person exam via PeopleCert accredited providers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ITIL-4-Specialist-Create-Deliver-and-Support exam?
PeopleCert (formerly AXELOS) recommends the following training resources for the ITIL 4 Specialist: Create, Deliver and SupportExam exam:
Official courses build the foundation; the 74 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ITIL-4-Specialist-Create-Deliver-and-Support practice questions before I buy?
Yes. Getcertkey provides a free ITIL-4-Specialist-Create-Deliver-and-Support PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ITIL revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ITIL-4-Specialist-Create-Deliver-and-Support exam, and how is my order delivered?
Every ITIL 4 Specialist: Create, Deliver and SupportExam purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ITIL-4-Specialist-Create-Deliver-and-Support exam?
The ITIL 4 Specialist: Create, Deliver and SupportExam exam blueprint is organized into 3 domains. The first three are:
- Practices Supporting Create, Deliver and Support
- Service Value System and Practices
- Value Streams for Service Management
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
Question 1
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
A. Involve many users from every target group in all steps of the design
B. Interview customers about their preferences
C. Use the latest technology capabilities to improve the look and feel of the designed solution
D. Create realistic user personas based on the gathered user data
Question 2
An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?
A. Algorithmic task
B. Cooperation
C. Servant leadership
D. Heuristic task
Question 3
What approach can ensure testing happens earlier in the development lifecycle?
A. Shift-left
B. Robotic process automation
C. Service integration and management
D. Managing work as tickets
Question 4
Which is a reason why an organization should create competency profiles for each role?
A. To plan to fill all the mandatory ITIL roles
B. To plan the professional development of team members
C. To ensure that IT specialists have pi-shaped skill profiles
D. To ensure that technical skills are included in each profile
Question 5
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
A. Shift-left
B. Robotic process automation
C. Shortest item first
D. Swarming
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |
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