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ITIL ITIL-Foundation Deutsch Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation / ITIL4-F |
| Certificate Validity Period: | 3 years (active status; permanent credential) |
| Exam Price: | $385 USD (varies by region and bundle) |
| Available Languages: | Finnish, English, Portuguese (Brazil), German, Spanish, Japanese, Danish, Italian, Norwegian, Chinese, French, Polish |
| Exam Format: | Multiple Choice, Single Best Answer, Closed Book, No Negative Marking |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL 5 Foundation ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Recommended Training: | Official ITIL 4 Foundation Publication PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Page |
| Sample Questions: |  |
| Exam Way: | Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers |
| Pre Condition: | No formal prerequisites required; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/certifications/itil-4-foundation |
ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Topic 2: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Products, services, and service offerings - Service and service relationships |
| Topic 3: ITIL Service Value Chain Activities | 15% | - Plan, Improve, Engage - Obtain/Build, Deliver and Support - Design and Transition |
| Topic 4: ITIL Service Value System | 18% | - Continual improvement - Governance - Overview of the Service Value System - Service Value Chain |
| Topic 5: ITIL Guiding Principles | 20% | - Focus on value - Think and work holistically - Keep it simple and practical - Start where you are - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback |
| Topic 6: ITIL Practices | 15% | - General management practices - Technical management practices - Service management practices |
ITIL-Foundation Deutsch Exam FAQs for 2026 Candidates
Which certification does the ITIL-Foundation Deutsch exam lead to?
The ITIL-Foundation Deutsch exam is the official AXELOS / PeopleCert exam behind the ITIL 4 Foundation certification, validating the skills measured by the ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) credential. It sits at the Foundation / Entry Level level of the AXELOS / PeopleCert certification program. It also connects to ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 5 Foundation, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ITIL-Foundation Deutsch exam, and how much time do I get?
The ITIL-Foundation Deutsch exam contains 40 questions to be completed within 60 (75 for non-native English speakers). Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ITIL-Foundation Deutsch exam, and what does it cost?
The passing score for the ITIL-Foundation Deutsch exam is 65% (26 out of 40), and the official registration fee is $385 USD (varies by region and bundle). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 325 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ITIL-Foundation Deutsch exam?
No formal prerequisites required; open to all candidates Requirements can change when AXELOS / PeopleCert revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ITIL-Foundation Deutsch exam?
You can book the ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ITIL-Foundation Deutsch exam?
AXELOS / PeopleCert recommends the following training resources for the ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) exam:
Official courses build the foundation; the 325 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ITIL-Foundation Deutsch practice questions before I buy?
Yes. Getcertkey provides a free ITIL-Foundation Deutsch PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ITIL revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ITIL-Foundation Deutsch exam, and how is my order delivered?
Every ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ITIL-Foundation Deutsch exam?
The ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) exam blueprint is organized into 6 domains. The first three are:
- ITIL Service Value System — 18% of the exam
- ITIL Service Value Chain Activities — 15% of the exam
- ITIL Guiding Principles — 20% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) Sample Questions:
Question 1
Welches ist ein Beispiel für einen internen Kunden?
A. Ein Kunde, der einen Vertrag mit einem Internetdienstanbieter über eine Breitbandverbindung hat
B. Eine Retailbank, die ihre Infrastruktur an Drittanbieter auslagert
C. Die Personalabteilung, deren Abrechnungsservice von der IT-Abteilung ihres Unternehmens bereitgestellt wird
D. Eine IT-Abteilung, die einen von einem Lieferanten bezogenen Netzwerkdienst verwendet
Question 2
Was bedeutet der Begriff "Weisheit" innerhalb der Daten-zu-Informationen-zu-Wissen-zu-Weisheit (DIKW)?
A. Die vollständige Sammlung aller Daten und Datenrepositorys in der Organisation
B. Das kontextbezogene Bewusstsein für ein gesundes Urteilsvermögen
C. Das Wissen zum Verwalten von Organisationsprozessen und Personen
D. Die vollständige Sammlung aller Prozessmanagementstrukturen in der Organisation
Question 3
Welche der folgenden Aussagen beschreibt BEST die Ziele des Release- und Deployment-Managements?
A. Erstellen, Testen und Bereitstellen der Fähigkeit zum Bereitstellen der durch das Service-Design angegebenen Services
B. Um sicherzustellen, dass alle Änderungen nachverfolgt, getestet und gegebenenfalls überprüft werden können
C. Um sicherzustellen, dass jedes vom Service-Design angegebene Release-Paket aus einer Reihe zugehöriger Assets und Service-Komponenten besteht
D. Zum Aufzeichnen und Verwalten von Abweichungen, Risiken und Problemen im Zusammenhang mit dem neuen oder geänderten Service
Question 4
Welches davon sollte ein Änderungsmodell enthalten?
1. Die Schritte, die unternommen werden sollten, um die Änderung zu handhaben
2. Verantwortlichkeiten; Wer sollte was tun, einschließlich Eskalation
3. Zeitpläne und Schwellenwerte für den Abschluss der Aktionen
4. Beschwerdeverfahren
A. nur 2 und 4
B. nur 1,2 und 3
C. nur 1 und 3
D. Alle oben genannten
Question 5
Welche Bereiche werden NICHT anhand von Prozess-KPIs gemessen?
1. Technologie
2. Leistung
3. Wert
4. Einhaltung
A. nur 1, 2 und 3
B. nur 1, 3 und 4
C. Nur 2, 3 und 4
D. nur 1, 2 und 4
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |
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