PDF Version DemoA ITIL credential carries real weight with employers, and the ITIL Foundation Certification - IT Service Management exam is the step that earns it. Getcertkey makes that step shorter with 325 expert-prepared practice questions for the ITIL-Foundation exam.
ITIL ITIL-Foundation Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation / ITIL4-F |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL 5 Foundation ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Available Languages: | Japanese, Italian, Polish, French, Danish, English, Spanish, German, Chinese, Finnish, Portuguese (Brazil), Norwegian |
| Exam Format: | Closed Book, No Negative Marking, Single Best Answer, Multiple Choice |
| Exam Price: | $385 USD (varies by region and bundle) |
| Certificate Validity Period: | 3 years (active status; permanent credential) |
| Real Exam Qty: | 40 |
| Recommended Training: | PeopleCert Accredited Training Providers Official ITIL 4 Foundation Publication |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Page |
| Sample Questions: |  |
| Exam Way: | Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers |
| Pre Condition: | No formal prerequisites required; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/certifications/itil-4-foundation |
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Topic 2: ITIL Service Value System | 18% | - Continual improvement - Governance - Service Value Chain - Overview of the Service Value System |
| Topic 3: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |
| Topic 4: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Plan, Improve, Engage - Design and Transition |
| Topic 5: ITIL Guiding Principles | 20% | - Keep it simple and practical - Focus on value - Progress iteratively with feedback - Start where you are - Think and work holistically - Optimize and automate - Collaborate and promote visibility |
| Topic 6: ITIL Practices | 15% | - Service management practices - General management practices - Technical management practices |
ITIL-Foundation Exam FAQs for 2026 Candidates
Which certification does the ITIL-Foundation exam lead to?
The ITIL-Foundation exam is the official AXELOS / PeopleCert exam behind the ITIL 4 Foundation certification, validating the skills measured by the ITIL Foundation Certification - IT Service Management credential. It sits at the Foundation / Entry Level level of the AXELOS / PeopleCert certification program. It also connects to ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 5 Foundation, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ITIL-Foundation exam, and how much time do I get?
The ITIL-Foundation exam contains 40 questions to be completed within 60 (75 for non-native English speakers). Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ITIL-Foundation exam, and what does it cost?
The passing score for the ITIL-Foundation exam is 65% (26 out of 40), and the official registration fee is $385 USD (varies by region and bundle). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 325 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ITIL-Foundation exam?
No formal prerequisites required; open to all candidates Requirements can change when AXELOS / PeopleCert revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ITIL-Foundation exam?
You can book the ITIL Foundation Certification - IT Service Management exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ITIL-Foundation exam?
AXELOS / PeopleCert recommends the following training resources for the ITIL Foundation Certification - IT Service Management exam:
Official courses build the foundation; the 325 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ITIL-Foundation practice questions before I buy?
Yes. Getcertkey provides a free ITIL-Foundation PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ITIL revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ITIL-Foundation exam, and how is my order delivered?
Every ITIL Foundation Certification - IT Service Management purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ITIL-Foundation exam?
The ITIL Foundation Certification - IT Service Management exam blueprint is organized into 6 domains. The first three are:
- Four Dimensions of Service Management — 17% of the exam
- ITIL Service Value Chain Activities — 15% of the exam
- ITIL Guiding Principles — 20% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ITIL Foundation Certification - IT Service Management Sample Questions:
Question #1
Which processes ensure the targets in the underpinning contracts are appropriate?
A. Design coordination and service level management
B. Supplier management and service level management
C. Configuration management and service portfolio management
D. Service level management and availability management
Question #2
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A. Products
B. Potential
C. Profit
D. Preparation
Question #3
Where are the details of core and enhancing service provided?
A. The configuration management system.
B. The service portfolio.
C. The definitive media library.
D. The service catalogue.
Question #4
Which of the following in NOT an objectives of the operations management function?
A. Management of the definitive media library (DML)
B. Swift application of skills to diagnose any IT Operations failures that occur
C. Maintenance of status quo to achieve stability of day to day processes and activities
D. Delivering Operational improvements to achieve reduced costs.
Question #5
Which of the following statements MOST correctly identifies the scope of design coordination activities?
A. Only changes to business critical systems
B. It is mandatory that all changes are subject to design coordination activity
C. Only changes that introduce new services
D. Any change that the organization believes could benefit
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: B | Question #5 Correct Answer: D |
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