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The ITIL Foundation certification includes only one ITIL Foundation certification exam.
ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:
- • Process owner;• Process manager;• Process practitioner.
ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.
How to study the ITIL Foundation Exam
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ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:
- • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Service relationships, service offerings and products - Stakeholders and value co-creation |
| ITIL Service Value System | 20% | - Overview and purpose - Service value chain - Continual improvement - Governance |
| Key ITIL Practices | 33% | - General management practices
|
| ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Keep it simple and practical - Start where you are - Optimize and automate - Focus on value - Collaborate and promote visibility - Think and work holistically |
| Four Dimensions of Service Management | 17% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
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