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EXIN ITIL 4 Foundation Sample Questions:
1. What term is used to describe whether a service will meet availability, capacity and security requirements?
A) Utility
B) Value
C) Outcomes
D) Warranty
2. Which dimension of service management considers the workflows and controls needed to deliver services?
A) Organizations and people
B) Value streams and processes
C) Information and technology
D) Partners and suppliers
3. Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity
A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2
4. Which statement about the 'service request management' practice is CORRECT?
A) Financial authorization is sometimes required for service requests
B) Service requests are fulfilled using simple workflows
C) Additional approval is sometimes needed for restoration of service
D) A new workflow is created for each type of request
5. What is a cause, or potential cause, of one or more incidents?
A) A configuration item
B) An incident
C) A problem
D) A workaround
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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