Peoplecert Certification ITILFNDv5

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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following describes a sponsor within a consumer organization?

A) A person or group that authorizes a change
B) The role that authorizes the budget for service consumption
C) The role that defines the requirements for a service
D) A person or group that has its own functions and authorities

2. Why should organizations consider the interaction of ITIL Guiding Principles?

A) Because principles are interdependent and complement each other
B) Because one principle is usually sufficient for any situation
C) Because principles must be applied in a strict order
D) Because one principle is always superior to the rest

3. Which of the following is NOT an activity of digital product and service lifecycle?

A) Discover
B) Acquire
C) Build
D) Agree

4. Which of the following BEST describes an outcome in a service relationship?

A) A result achieved by a stakeholder through the use of at least one output
B) A tangible or intangible deliverable created during a service activity
C) A specific task completed by the service provider as part of service delivery
D) A software product provided to the consumer by the service provider

5. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been logged
B) After the problem has been prioritized
C) After the problem has been analyzed
D) After the problem has been resolved

Solutions: