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PeopleCert ITILSC-OSA Exam Reference
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The benefit in Obtaining the ITILSC-OSA Exam Certification
- PeopleCert ITILSC-OSA will be confident and stand different from others as their skills are more trained than non-certified professionals.
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- PeopleCert ITILSC-OSA Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Request Fulfilment | - Request Fulfilment Process
|
| Problem Management | - Problem Management Process
|
| Access Management | - Access Management Process
|
| Event Management | - Event Management Process
|
| Incident Management | - Incident Management Process
|
| Technology and Implementation Considerations | - Technology in OSA
|
| Service Desk | - Service Desk Function
|
| Functions and Roles | - Operational Roles & Functions
|
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