PDF Version DemoThe EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 exam has a reputation for breadth, and many candidates underestimate how much ground it covers. Getcertkey closes those gaps with 80 practice questions that reflect the style and difficulty you can expect in 2026.
EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | ITSM20FB |
| Available Languages: | Portuguese, Korean, English, Japanese |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Exam Price: | TBD (varies by region and partner) |
| Real Exam Qty: | 20 |
| Certificate Validity Period: | Until December 31, 2025 (exam being retired) |
| Exam Duration: | 30 minutes |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or Accredited EXIN examination center. |
| Pre Condition: | Valid service management certification required (e.g., VeriSM™, SIAM™, or any ITIL version) to sit for the bridge exam. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-bridge-based-on-iso-iec-200002018 |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) | - SMS Structure and Requirements
|
| Topic 2: Operation of the Service Management System | - Service Lifecycle Activities
|
| Topic 3: Introduction to IT Service Management | - Core Concepts
|
Common Questions About the EXIN ITSM20FB Exam
What is the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 exam all about?
The ITSM20FB exam is the official EXIN exam behind the Exin Certification certification, validating the skills measured by the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 credential. It sits at the Foundation Bridge level of the EXIN certification program. It also connects to EXIN IT Service Management Foundation based on ISO/IEC 20000, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ITSM20FB exam, and how much time do I get?
The ITSM20FB exam contains 20 questions to be completed within 30 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ITSM20FB exam, and what does it cost?
The passing score for the ITSM20FB exam is 65%, and the official registration fee is TBD (varies by region and partner). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 80 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ITSM20FB exam?
Valid service management certification required (e.g., VeriSM™, SIAM™, or any ITIL version) to sit for the bridge exam. Requirements can change when EXIN revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the ITSM20FB practice questions before I buy?
Yes. Getcertkey provides a free ITSM20FB PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EXIN revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ITSM20FB exam, and how is my order delivered?
Every EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ITSM20FB exam?
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 exam blueprint is organized into 3 domains. The first three are:
- Introduction to IT Service Management
- Service Management System (SMS)
- Operation of the Service Management System
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Sample Questions:
Question 1
Different types of events are reported to the Service Desk. Which event is an incident?
A. A request for the installation of a new bookkeeping package
B. A notification that a new toner cartridge has just been installed in a printer
C. A report that the printer is not working
D. Information about the rollout of a specific application
Question 2
What is meant by the Urgency of an Incident?
A. the degree to which the solution of an incident tolerates delay
B. the time needed by IT Services to resolve the incident
C. the degree to which the incident gives rise to a deviation from the normal service level
D. the relative importance of the incidents when handling them
Question 3
While planning for service improvements, what is an important best practice to consider?
A. The progress should be monitored closely by an independent project manager to maintain objectivity.
B. The service improvement targets should not change until the target is reached, or else no consistency is maintained
C. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
D. The progress of service improvement should be discussed at least weekly in the steering committee.
Question 4
What is required to be in place for emergency changes?
A. Service Continuity Plans
B. Controlled Acceptance Test environment
C. Capacity plans
D. policies and procedures
Question 5
What defines Service Quality?
A. A series of activities that can be assessed in advance by a provider and customer
B. Meeting stated customer requirements and expectations
C. Providing a cost-effective service
D. Achieving a 99.999% continuous level of availability
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
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