Walking into the L5M9 exam unprepared for its pace is a risk you do not need to take. The Getcertkey test engines recreate the pressure of the CIPS Operations Management testing environment, so when exam day arrives in 2026, it feels like just another practice session.
CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Exam Price: | GBP 70-95 (varies by region/center) |
| Real Exam Qty: | 60 |
| Passing Score: | 75% |
| Certificate Validity Period: | No expiration |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions (MCQs) |
| Exam Duration: | 90 minutes |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Sample Questions: | ![]() |
| Exam Way: | Online (proctored) or at approved CIPS exam centers |
| Pre Condition: | No formal prerequisites, but recommended for those with CIPS Level 4 Diploma or equivalent procurement/supply chain experience |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/operations-management |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the improvement of operations management | - Analyse quality management and improvement
|
| Topic 2: Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Topic 3: Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Topic 4: Understand the design of operations management systems | - Analyse the design of goods and services
|
L5M9 Exam FAQs for 2026 Candidates
Which certification does the L5M9 exam lead to?
The L5M9 exam is the official CIPS exam behind the CIPS Level 5 Advanced Diploma in Procurement and Supply certification, validating the skills measured by the CIPS Operations Management credential. It sits at the Advanced Diploma (Level 5) level of the CIPS certification program. It also connects to CIPS Level 5 Advanced Diploma in Procurement and Supply, so the knowledge you build here carries over to those tracks as well.
How many questions are on the L5M9 exam, and how much time do I get?
The L5M9 exam contains 60 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the L5M9 exam, and what does it cost?
The passing score for the L5M9 exam is 75%, and the official registration fee is GBP 70-95 (varies by region/center). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 124 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the L5M9 exam?
No formal prerequisites, but recommended for those with CIPS Level 4 Diploma or equivalent procurement/supply chain experience Requirements can change when CIPS revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the L5M9 practice questions before I buy?
Yes. Getcertkey provides a free L5M9 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if CIPS revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the L5M9 exam, and how is my order delivered?
Every CIPS Operations Management purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the L5M9 exam?
The CIPS Operations Management exam blueprint is organized into 4 domains. The first three are:
- Understand the concept and scope of operations management
- Understand planning and control in operations management
- Understand the improvement of operations management
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
CIPS Operations Management Sample Questions:
Question 1
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
A. run to breakdown
B. reactive
C. condition-based maintenance
D. preventative
Question 2
Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?
A. functional level strategy
B. operational level strategy
C. business level strategy
D. corporate level strategy
Question 3
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 6?
A. customer criteria
B. business process criteria
C. learning and growth criteria
D. finance criteria
Question 4
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 3?
A. run-to-breakdown maintenance
B. condition-based maintenance
C. mixed maintenance
D. preventative maintenance
Question 5
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 7?
A. fixed-position layout
B. cell layout
C. functional layout
D. product layout
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |


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